Michelle Benoit
Paxton,MA
Summary
Dedicated professional skilled in effective communication and critical thinking within the client services sector. Known for resolving complex client issues and fostering a collaborative team environment, committed to enhancing customer satisfaction and retention.
Overview
36
36
years of professional experience
Work History
Client Service Consultant
Unum
Chattanooga, Tennessee
03.1990 - Current
- Developed and nurtured strong client relationships, enhancing satisfaction and retention.
- Responded to client inquiries about coverage, policy changes, quotes, and billing, ensuring clarity and understanding.
- Served as subject matter expert for policy service, assisting colleagues with complex client issues.
- Mentored team members through training and ongoing coaching, delivering performance feedback to support successful integration.
Education
High School Diploma -
David Prouty High School
Spencer, MA06-1984
Some College (No Degree) - Psychology
Worcester State University
Worcester, MASkills
- Policy service expertise
- Billing management
- Product knowledge
- Process improvement
- Complaint resolution
- Customer satisfaction
- Customer focus
- Effective communication
- Critical thinking
- Team mentoring
Timeline
Client Service Consultant
Unum
03.1990 - Current
High School Diploma -
David Prouty High School
Some College (No Degree) - Psychology
Worcester State University