Michelle Bentcliff
Las Vegas,NV
Summary
Dynamic CEO with a strategic vision, driving growth at Topdog Metal Works through operational excellence and effective decision-making. Cultivated innovation and customer focus, enhancing satisfaction and loyalty. Established performance metrics that aligned goals with market demands, resulting in significant cost reductions while maintaining product quality.
Overview
10
10
years of professional experience
Work History
CEO
Topdog Metal Works
01.2021 - 04.2025
- Developed and implemented strategic initiatives to drive company growth and profitability.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Fostered a culture of innovation by encouraging team collaboration and creative problem-solving.
- Established performance metrics to monitor progress and align organizational goals with market demands.
- Built and maintained relationships with key stakeholders, enhancing business partnerships and community engagement.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
- Drove significant cost reductions while maintaining product quality, negotiating favorable contracts with suppliers.
Sales Associate
Rebel Gas Station
04.2022 - 11.2023
- Assisted customers in product selection, ensuring a positive shopping experience.
- Maintained knowledge of current promotions to enhance sales opportunities.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets.
- Trained new associates on store policies and customer service standards.
- Resolved customer inquiries and complaints efficiently, fostering loyalty.
- Organized merchandise displays to optimize product visibility and appeal.
- Analyzed sales trends to inform inventory management decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Server
Olive Garden
02.2017 - 02.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Assisted in training new team members on service protocols and menu knowledge.
- Maintained cleanliness and organization of dining area to promote positive atmosphere.
- Processed payments accurately using point-of-sale systems, ensuring smooth transactions.
- Adapted quickly to changing priorities during busy shifts while maintaining service quality.
- Resolved customer inquiries and complaints promptly, fostering a welcoming environment.
Guest Service Representative
Polo Towers
01.2015 - 01.2017
- Assisted guests with check-in and check-out processes, ensuring smooth and efficient transactions.
- Addressed guest inquiries and resolved issues promptly to enhance customer satisfaction.
- Managed reservation systems, updating information to optimize booking accuracy.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Provided detailed information about hotel amenities and local attractions to improve guest experience.
- Handled cash and credit transactions accurately while maintaining financial integrity.
- Trained new staff on customer service protocols and operational procedures for consistency.
- Monitored lobby area for cleanliness and organization, creating welcoming environment for guests.
Education
GPA: 3.5 - Sports Medicine
Long Technical Collage
01-1993
High School Diploma -
Berry Goldwater Highschool
06-1992
Skills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Timeline
Sales Associate
Rebel Gas Station
04.2022 - 11.2023
CEO
Topdog Metal Works
01.2021 - 04.2025
Server
Olive Garden
02.2017 - 02.2018
Guest Service Representative
Polo Towers
01.2015 - 01.2017
GPA: 3.5 - Sports Medicine
Long Technical Collage
High School Diploma -
Berry Goldwater Highschool