Michelle Benzor
Windsor,USA
Summary
Dynamic healthcare professional committed to delivering exceptional patient-centered care with a focus on quality and compassion. Expertise in coordinating and managing patient care, complemented by a proven ability to integrate care plans across multidisciplinary teams, ensuring seamless collaboration for optimal patient outcomes. Strong relationship-building skills, effective task prioritization, and time management enhance adaptability to evolving needs while maintaining reliability in service delivery. Bilingual in Spanish with a deep understanding of cultural diversity enriches the capacity to connect with diverse patient populations.
Overview
13
13
years of professional experience
Work History
Care Coordinator with Case Management
UCHealth University of Colorado Hospital
02.2022 - Current
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery and improve patient outcomes.
- Trained new staff on coordination processes, fostering a collaborative environment focused on quality patient care.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Certified Nursing Assistant
UCHEALTH Medical center of the Rockies
11.2016 - Current
- Monitored vital signs and reported changes or abnormalities in patients' health status to nursing staff for immediate assessment, and timely interventions.
- Provided compassionate patient care, assisting with daily living activities and maintaining comfort.
- Assisted in mobility exercises, promoting independence and improving patients' physical strength.
- Supported health assessments by documenting patient information accurately and efficiently.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed unit call reception and routed calls to correct department
- Responded to requests from healthcare staff or physicians for interpreter services.
- Trained new staff on best practices for patient care and safety protocols.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Upheld infection control and prevention policies across different patient-facing areas.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
Rehabilitation Technician
UCHEALTH Medical center of the Rockies
11.2012 - 11.2016
- Assisted therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Enhanced patient mobility by guiding them through prescribed exercises.
- Assisted with administrative tasks, supporting overall functioning of rehabilitation facility.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Maintained equipment and treatment areas to ensure safety and compliance standards.
- Managed inventory of rehabilitation supplies, ensuring availability of necessary materials.
- Verified documentation compliance in accordance with established best practices.
- Interpreted verbal and written information during examinations, tests and treatments.
- Translated written healthcare text from handouts and brochures to prepare printed medical information in Spanish.
Education
Bachelor of Science - Social Work
UMass Global
Aliso Viejo, CA12-2026
Associate of Science - Surgical Technology
Aims Community College
Greeley, CO05.2008
CNA - undefined
Aims Community College
Greeley, CO08.2007
Skills
- Effective organizational skills
- Prioritization and scheduling
- Strong attention to detail
- Proficient written and verbal communication
- Professional phone etiquette
- Effective problem resolution
- Detail-oriented data management
- Service-oriented approach
- Client relationship management
- Informed ethical reasoning
- Coaching and guidance
- Skilled in documentation processes
- Cross-functional team collaboration
- Proficient in Spanish
- Knowledgeable in medical terminology
- Skilled in utilizing Epic Systems
- Certified in BLS CPR, and AED
- Cultural sensitivity
Timeline
Care Coordinator with Case Management
UCHealth University of Colorado Hospital
02.2022 - Current
Certified Nursing Assistant
UCHEALTH Medical center of the Rockies
11.2016 - Current
Rehabilitation Technician
UCHEALTH Medical center of the Rockies
11.2012 - 11.2016
CNA - undefined
Aims Community College
Bachelor of Science - Social Work
UMass Global
Associate of Science - Surgical Technology
Aims Community College