Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Berghuis

Green Bay,WI

Summary

Dynamic Client Account Representative with a proven track record at First Advantage/Vault Health, excelling in customer satisfaction and relationship building. Leveraged analytical thinking and effective communication to enhance service quality, achieving significant improvements in customer ratings through proactive problem-solving and optimized workflow processes. Committed to delivering exceptional results in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Client Account Representative

First Advantage/Vault Health
09.2023 - Current


  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Responded to customer/clients questions via telephone and written correspondence.
  • Conducted regular account reviews to proactively address potential concerns and ensure ongoing customer satisfaction.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.

Office Administrative Assistant

Melchert Logistics LLC
01.2020 - 02.2024
  • Provided clerical support, Accounts Payable and Receivable, Invoicing
  • Responded to inquiries from callers seeking information.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
  • Provided exceptional customer service through active listening and empathetic problem-solving techniques.
  • Managed filing system, entered data and completed other clerical tasks.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Supported high call volume periods, maintaining a professional demeanor under pressure.

Education

Little Chute High School
Little Chute, WI

Cosmetologist - Cosmetology

Gill Tech Academy
Appleton, WI

Skills

  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Active listening
  • Task prioritization
  • Analytical thinking
  • Interpersonal skills
  • Goal setting
  • Adaptability
  • Written communication
  • Processing payments
  • Professional demeanor
  • Problem-solving
  • Time management abilities
  • Professionalism
  • Relationship building
  • Reliability
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Regulatory compliance
  • Account management
  • CRM software
  • Effective problem solving
  • Goal oriented
  • Call center customer service
  • Emergency call support
  • Dependable and responsible
  • CRM software usage
  • Data entry skills
  • Deadline management
  • Invoicing and billing
  • Critical thinking
  • Recordkeeping skills
  • Accurate data entry
  • Proofreading & editing
  • Continuous improvement
  • Analytical skills
  • Transcription
  • Fast typing speed
  • Specimen processing
  • Data logging
  • HIPAA compliance
  • Test result validity verification
  • Multiple task prioritization
  • Laboratory record keeping
  • Quick learner
  • Phone and email etiquette
  • Flexible schedule
  • Computer literacy
  • Document review
  • MS office
  • Customer response
  • Overseeing deliveries
  • Documentation skills
  • Coordinating transportation
  • Invoicing and shipping documentation
  • Shipment coordination
  • Increasing efficiency and productivity
  • Professionalism and etiquette
  • Microsoft Word
  • Team supervision
  • Remote Work Proficiency
  • Computer Proficiency
  • Conflict Resolution
  • HIPPA Laws
  • DOT compliance
  • Drug Test Order Processing
  • Occupational Health
  • Inbound and Outbound Calling
  • Client Management
  • Order Processing
  • Investigative Skills
  • Typing Speed and Accuracy
  • Task Management Software
  • Goal oriented

Timeline

Client Account Representative

First Advantage/Vault Health
09.2023 - Current

Office Administrative Assistant

Melchert Logistics LLC
01.2020 - 02.2024

Little Chute High School

Cosmetologist - Cosmetology

Gill Tech Academy

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