Summary
Overview
Work History
Education
Skills
Timeline
Barista

Michelle Berne

Las Vegas,NV

Summary

Capable and passionate about serving customers while exceeding customer expectations and maintaining poise and a sense of humor in demanding environments. Strong history of exceptional service.

Overview

21
21
years of professional experience

Work History

Feeder Part Time Supervisor

UPS
08.2020 - Current
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Followed safety procedures implemented by company to avoid mishaps and accidents.
  • Supervise 160 drivers
  • Dispatch loads
  • Responsible for Customer pick ups.
  • Daily duties, scheduling, answering phones and dispatching loads in and out of town.

Bartender Supervisor

Kennedy Tavern At The District
05.2004 - 12.2012
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Was responsible for 15 bar top slot/video poker machines. Paid out jackpots, wrote out taxables (W2)
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
  • Trained all new bartenders on drink preparation, product promotion, garnish preparation, sanitation protocol and comping customers that were gambling.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Was in charge of ordering all wine, liquor and beer.
  • Trained all bar and serving staff our beverage program.

Assistant Manager

N9NE Steakhouse
03.2000 - 11.2003
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Was in charge of the beverage program. Trained all front of house staff on proper wine service and pairing.
  • Interviewed, hired and trained front of house staff.

Dining Room Server

Spago
11.1996 - 03.2000
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Greeted new customers, discussed specials and took drink orders.
  • Communicated with guests about allergies, likes, dislikes and price points to make their experience exemplary and memorable



Hostess, Bartender, Server, Manager

Charlie Trotter's
10.1993 - 11.1996
  • Took reservations, answered customer questions and informed of accurate wait times.
  • Greet and seated guests
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Cross-trained existing employees to maximize team agility and performance.
  • Overall goal was to make sure that guests had excellent service

Education

High School Diploma -

Western High School
Las Vegas, NV

Skills

  • Guest Satisfaction
  • Responsible Alcohol Service
  • Liquor, Beer and Wine Knowledge
  • Food and Beverage Management
  • Safe Serving Knowledge
  • Attending Multiple Customers
  • Anticipating Guest Needs
  • Team Training
  • Energetic and Outgoing
  • Hospitality and Accommodation
  • Customer Service
  • Hospitality Service Expertise
  • Safe Food Handling Procedures
  • Engaging Customers
  • Monitoring Alcohol Consumption

Timeline

Feeder Part Time Supervisor

UPS
08.2020 - Current

Bartender Supervisor

Kennedy Tavern At The District
05.2004 - 12.2012

Assistant Manager

N9NE Steakhouse
03.2000 - 11.2003

Dining Room Server

Spago
11.1996 - 03.2000

Hostess, Bartender, Server, Manager

Charlie Trotter's
10.1993 - 11.1996

High School Diploma -

Western High School

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Michelle Berne