Michelle Bernier
Southwick,MA
Summary
Adept at ICD-10 and CPT coding, I significantly enhanced billing accuracy at Advanced Medical Consulting & Billing. My knack for HIPAA compliance and workflow management, coupled with a commitment to continuous education, has streamlined operations. I excel in fostering team collaboration and ensuring patient data integrity, demonstrating both hard and soft skills crucial for high-stakes environments.
Diligent [Desired Position] with comprehensive experience in medical coding and billing, ensuring accurate and timely processing of claims. Successfully facilitated claim approvals and minimized billing errors, contributing to improved revenue cycles. Demonstrated expertise in ICD-10, CPT, and HCPCS coding, and effective communication with insurance companies and healthcare providers.
Medical coding and billing professional with solid background in managing healthcare claims and ensuring compliance with industry standards. Proven ability to streamline billing processes and resolve discrepancies efficiently. Effective collaborator and adaptable team member, consistently meeting organizational goals and adapting to changing demands. Skilled in ICD-10, CPT, and HCPCS coding and maintaining patient confidentiality.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Coding and Billing Specialist
Advanced Medical Consulting & Billing
05.2010 - Current
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
- Contributed to team success by actively participating in staff meetings, offering insights into improving workflows within the department.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Manager
Lox Stock & Bagel
09.2006 - 05.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Kitchen Manager/ Chef
Inn on the Blues
03.2002 - 10.2006
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Store Clerk
Severino's Variety
01.1993 - 09.2000
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Met safe food handling protocols to comply with company, [Location] health department and industry standards.
Education
High School Diploma -
Westbrook High School
Westbrook, ME06.1995
No Degree -
Keene State College
Keene, NHNo Degree - Computer Aided Drafting
Southern Maine Technical College
South Portland, MESkills
- ICD-10 proficiency
- Medical record review
- HIPAA compliance
- Claims processing
- Payment posting
- Continuing education
- Insurance verification
- CPT coding
- Medical billing software
- Data entry
- Workflow management
Certification
- AAPC Fellow Recognition Program– American Academy of Professional Coders(AAPC).
Languages
English
Professional Working
Timeline
Medical Coding and Billing Specialist
Advanced Medical Consulting & Billing
05.2010 - Current
Manager
Lox Stock & Bagel
09.2006 - 05.2010
Kitchen Manager/ Chef
Inn on the Blues
03.2002 - 10.2006
Store Clerk
Severino's Variety
01.1993 - 09.2000
- AAPC Fellow Recognition Program– American Academy of Professional Coders(AAPC).
High School Diploma -
Westbrook High School
No Degree -
Keene State College
No Degree - Computer Aided Drafting
Southern Maine Technical College
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