Michelle Berry
Zanesville,OH
Overview
26
26
years of professional experience
Work History
Behavioral health respite treatment advocate
NYAP
Zanesville, OH
09.2024 - Current
- Provide support and advocacy for individuals receiving behavioral health respite treatment
- Implement treatment plans and interventions to promote positive outcomes
- Collaborate with multidisciplinary team members to ensure comprehensive care
- Maintain accurate and up-to-date documentation of client progress and services provided
- Advocate for clients' rights and ensure their voices are heard
- Participate in ongoing training and professional development opportunities
- Demonstrate cultural competency and sensitivity in all interactions
Billing Customer Service Representative
SPECTRUM CHARTER COMMUNICATION
Zanesville
03.2024 - 05.2024
- Call center, inbound calls to resolve payment issues and take payments.
- Change customer channel selection, solving issues with billing.
- Keep customers satisfied who are looking to disconnect service.
- Resigned per management due to my mother falling I'll and passing away unexpectedly, had to take care of her for full time.
Senior Account Specialist
DISCOVER FINANCIAL SERVICES REMOTE
09.2022 - 06.2023
- Worked independently as senior collections and customer service, enrolled delinquent card members into hardship programs.
- Responsible for securing payments to get accounts current and educate customers on consequences of delinquency and non-pay.
- Recognized need for further assistance in fraud situations.
- Ability to work in a high call volume, fast paced inbound and outbound setting from home.
- Required to meet utilization and other metrics to assure independent work and tasks was being met while still being part of a successful team.
Managing Bartender
Fondales Tavern
Duncan Falls, OH
12.2018 - 04.2022
- Managed and bartended, cooked, waited tables, ran cash register and opened and closed bar along with all clean up responsibilities.
- Was required to work each and every shift independently.
- Hired and interviewed potential employees.
- Was responsible for the daily deposits and banking, made weekly orders to state liquor agency and kept up on requirements for all certificates and licences.
- Worked in a fast paced and high-volume environment.
- Five years of experience with preparing Speciality drinks.
- Set guests at ease.
- Verified customer age prior to serving.
Care Coordinator
Genesis HealthCare and MVHC
Zanesville, OH
10.2005 - 06.2015
- Taught childbirth education.
- Advocate for breastfeeding.
- Assisted on bereavement team.
Secretary/lab technician/Ds Assistant
Genesis Healthy Generations and MUSKINGUM VALLEY HEALTH CENTER
Zanesville, OH
10.2000 - 06.2007
- Scheduling patients.
- Insurance verification.
- Chart prep.
- Answer phones.
- Assisted doctors with medical procedures.
- Room turnover.
- Performed specimen collection and proper handling.
- Filing.
Timeline
Behavioral health respite treatment advocate
NYAP
09.2024 - Current
Billing Customer Service Representative
SPECTRUM CHARTER COMMUNICATION
03.2024 - 05.2024
Senior Account Specialist
DISCOVER FINANCIAL SERVICES REMOTE
09.2022 - 06.2023
Managing Bartender
Fondales Tavern
12.2018 - 04.2022
Care Coordinator
Genesis HealthCare and MVHC
10.2005 - 06.2015
Secretary/lab technician/Ds Assistant
Genesis Healthy Generations and MUSKINGUM VALLEY HEALTH CENTER
10.2000 - 06.2007