Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Michelle Bethke-DeGrand

De Pere

Summary

Dynamic Field Manager at 4-M Building Solutions with expertise in project coordination and crew management. Proven track record of enhancing operational efficiency and customer satisfaction through effective communication and problem resolution. Skilled in inventory management and staff training, fostering strong relationships that drive repeat business and team productivity.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Field Manager

4-M Building Solutions
08.2024 - Current
  • Assisted in coordinating field operations to ensure efficient workflow and project completion.
  • Learned safety protocols and standard operating procedures for field activities.
  • Supported team members by providing on-site assistance during various projects and tasks.
  • Observed and reported issues to management, contributing to improved operational efficiency.
  • Engaged in training sessions to enhance knowledge of tools and equipment used in the field.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Adapted quickly to changing conditions, ensuring timely task execution across multiple sites.
  • Maintained accurate records of daily activities, supporting overall project tracking efforts.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
  • Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
  • Facilitated field operations through supervision and direction of field personnel.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Enhanced overall company reputation through exceptional client communication during all stages of the project lifecycle—promoting transparency in processes—and ensuring expectations were met or surpassed consistently.
  • Optimized team performance through ongoing coaching, training, and development initiatives.
  • Tracked key performance indicators and enforced quality control measures.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Conducted regular site inspections to ensure compliance with safety standards and protocols, reducing incidents significantly.
  • Cultivated positive work environment, addressing team concerns promptly and encouraging open communication.
  • Facilitated training sessions for new hires, significantly improving their field performance and integration into team.
  • Managed inventory effectively, ensuring availability of necessary materials and equipment without excess, optimizing resource allocation.
  • Improved client satisfaction with meticulous project management and timely communication.
  • Increased repeat business by establishing strong relationships with clients through exceptional service and consistent follow-ups.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Client Services

Thario Building Services
09.2022 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.

Day Porter

Thario Building Services
09.2018 - 08.2022
  • Maintained cleanliness and organization of facilities to ensure a welcoming environment.
  • Performed routine inspections to identify maintenance needs and report issues promptly.
  • Monitored inventory levels of cleaning supplies, placing orders as necessary to maintain stock.
  • Trained new team members on effective cleaning techniques and operational procedures.
  • Enhanced customer satisfaction by addressing concerns and providing timely solutions during shifts.
  • Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
  • Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
  • Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
  • Ensured timely completion of duties through effective time management and prioritization skills.
  • Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
  • Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
  • Demonstrated versatility in tasks performed, adapting to various responsibilities as needed within the facility''s operation schedule.
  • Optimized cleaning procedures for maximum efficiency without sacrificing quality or attention to detail.
  • Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Communicated with coworkers and managers about completed duties.
  • Upheld exceptional appearance standards for public spaces, elevating visitors'' first impressions of the premises.
  • Improved facility cleanliness by performing routine inspections and addressing issues promptly.
  • Collaborated with custodial staff to maintain high levels of cleanliness throughout the facility.
  • Proactively identified areas needing improvement or additional attention, addressing concerns before they escalated into larger problems.
  • Fostered positive relationships with building tenants through professional demeanor and attentive service.
  • Performed cleaning and maintenance duties as directed.
  • Cleaned and organized building areas as required.
  • Increased workplace safety by immediately reporting potential hazards.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Completed sweeping, mopping, and window-cleaning.

Education

High School Diploma -

Two Rivers Washington High School
Two Rivers, WI

Jewelry Design And Repair/ Gemology -

Northeast Wisconsin Technical College
Green Bay, WI

Skills

  • Project coordination
  • Crew management
  • Field operations
  • Inventory management
  • Schedule coordination
  • Corrective action implementation
  • Worker scheduling
  • Staff management
  • Customer service
  • Staff training
  • Managing operations and efficiency
  • Decision-making
  • Professional and courteous
  • Onboarding and orientation
  • Negotiation and conflict resolution
  • Performance reviewing
  • Schedule management
  • Task delegation
  • Customer relationship management
  • Hiring and training
  • Performance evaluations
  • Computer skills
  • Documentation and reporting
  • Good judgment
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Emergency response
  • Problem resolution
  • Teamwork and collaboration
  • Shift scheduling
  • Positive attitude
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Time management
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Relationship building
  • Customer relations
  • Task prioritization

Interests

  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Crafting and DIY Projects
  • Regularly practice mindfulness and meditation for overall wellness
  • Astrology
  • DIY and Home Improvement
  • Personal Development and Self-Improvement

Timeline

Field Manager

4-M Building Solutions
08.2024 - Current

Client Services

Thario Building Services
09.2022 - 08.2024

Day Porter

Thario Building Services
09.2018 - 08.2022

High School Diploma -

Two Rivers Washington High School

Jewelry Design And Repair/ Gemology -

Northeast Wisconsin Technical College

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