Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Bettes

Bakersfield

Summary

Detailed-oriented Office Manager experienced in overseeing and improving office services. Organized and motivated to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Warehouse Lead/Logistics Specialist

Race Communications
Tehachapi
08.2023 - Current
  • Analyzed existing workflows for efficiency improvements and identified cost savings measures.
  • Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
  • Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
  • Performed cycle counts to verify physical stock against system-generated data.
  • Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
  • Worked closely with purchasing department to ensure timely delivery of goods from vendors.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
  • Utilized forklift to move inventory items.

Office Manager

Peak Power USA
Bakersfield
03.2022 - 01.2024
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Data entry
  • Pushed for operational changes which resulted in cost savings
  • Assisted customers with technical troubleshooting and problem solving for installed equipment and systems.
  • Excellent attention to detail and organizational skills
  • Oversaw each department to make sure each project moved along in a timely manner

Member Service Representative

Safe 1 Credit Union
Bakersfield
06.2020 - 03.2022
  • Answered member questions about products and services.
  • Processed cash and check deposits every day.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Presented and explained services and products to meet member needs.
  • Reviewed new account applications to verify eligibility of prospective members.
  • Assisted members with loan process for vehicles, personal loans and credit cards
  • Open and closed accounts

Customer Service Supervisor

USPS
Tehachapi
11.2002 - 06.2020
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Addressed customer inquiries to increase customer satisfaction ratings..
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Interviewed, hired and trained staff to meet company objectives.
  • Maintained a high level of morale and teamwork on the production floor through frequent communication with 35 employees.
  • Worked closely with Postmaster in changing job assignments and schedules to keep up with changing business needs, employee knowledge and customer expectations.
  • Safety enforcement
  • Timekeeping
  • Scheduling
  • Worked closely with the union and Labor Relations regarding grievances
  • Handled discipline
  • Distribute and manage mail
  • Print daily reports, and discuss with employees, and set expectations.
  • Gave weekly stand ups to employees regarding changes and/or safety

Education

High School Diploma -

Tehachapi High School
Tehachapi, CA
06.1995

Skills

  • CRM and Office Management Software
  • Budgetary Planning
  • Employee Coaching and Motivation
  • Problem Resolution
  • Managing Operations and Efficiency
  • Performance Evaluations
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Customer Relations
  • Training and Coaching
  • Documentation and Reporting
  • Team Leadership
  • Work Planning and Prioritization

Certification

  • Typing at 49 WPM

Timeline

Warehouse Lead/Logistics Specialist

Race Communications
08.2023 - Current

Office Manager

Peak Power USA
03.2022 - 01.2024

Member Service Representative

Safe 1 Credit Union
06.2020 - 03.2022

Customer Service Supervisor

USPS
11.2002 - 06.2020

High School Diploma -

Tehachapi High School

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