Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Bicket

Broken Arrow

Summary

Dynamic administrative professional with a proven track record excelling in customer service and data entry. Committed to fostering client relations and streamlining processes to support organizational success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

Tulsa Metal Finishing
01.2011 - 05.2025
  • Built and maintained excellent customer relationships through timely response to inquiries, addressing concerns effectively and going above and beyond to accommodate unusual requests.
  • Responded to inquiries seeking industry and company information.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Packaged, secured and labeled materials for shipment. Generated end-of-day reports covering shipments, productivity, and financial totals.


Administration Clerk

Team Industrial Services Inc. (Nesco Resources)
10.2008 - 09.2010
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Created and maintained archive of detailed job records.

Warehouse Shipping Clerk

Buske Logistics
10.2007 - 08.2008
  • Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
  • Maintained clean and organized workspaces, contributing to a safer and more efficient warehouse environment for all staff members involved in shipping operations.
  • Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members.
  • Communicated effectively with carriers, ensuring prompt pick-up and delivery of shipments to maintain client relationships.

Education

Littleton Senior High
Littleton, CO

Skills

  • Administrative support
  • Customer relations
  • Sage 50 proficient
  • Strong problem solver
  • Data organization
  • Documentation and control
  • Workflow optimization
  • Shipping and receiving
  • Employee timesheet processing
  • Prioritization

Languages

German
Native or Bilingual

Timeline

Administrative Assistant

Tulsa Metal Finishing
01.2011 - 05.2025

Administration Clerk

Team Industrial Services Inc. (Nesco Resources)
10.2008 - 09.2010

Warehouse Shipping Clerk

Buske Logistics
10.2007 - 08.2008

Littleton Senior High

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