Michelle Bieniek
Fort Lauderdale,FL
Summary
Personable client service representative with demonstrated administrative expertise, analytical problem-solving skills and proficiency in Microsoft Office. Proven history of delivering exceptional client service through proactive communication and diligent follow-up. Highly organized, responsive and versed in managing client expectations to foster loyalty. Takes an aggressive yet compassionate and professional sales approach.
Overview
3
3
years of professional experience
Work History
Dental Customer Service Representative
Mutual Of Omaha
Remote
10.2021 - Current
- Providing high level customer service to dental providers.
- Maintaining accuracy to schedule adherence.
- Quickly taking meticulous notes of all information relayed to providers while speaking to them.
- Swiftly navigating through multiple systems on three monitors knowing exactly where to find specific details that provider requests.
- Possessing knowledge of dental terminology and dental codes.
- Attending weekly meetings with supervisors and peers.
- Working independently with minimal guidance or supervision.
- Ability to research through multiple resources provided to me in advance to guide myself through challenging questions from providers.
Inside Pharmaceutical Sales Representative
Pharmasource
Remote, FL
11.2020 - 02.2021
- Answered average of sixty incoming customer calls daily.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Managed in-office and field sales call activity to educate and influence customers while building product sales.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Used consultative sales approach to understand and meet customer needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Client Service Representative
Ad Graphics
Pompano Beach, Florida
05.2019 - 03.2020
- Described and explained details about product options to inform customers and guide purchasing decisions
- Created preliminary mock ups for clients to approve before referring to the design department
- Oversaw production process from start to end ensuring a high quality result under a strict deadline
- Oversaw installation onsite for clients at times
- Acted as a liaison between the design department and the client through constant communication until the client was satisfied with the final proof
- Used good judgement to decide which jobs took precedence over other time sensitive jobs and communicated this to the other departments
- Ensured that inventory would provide the materials needed for upcoming or pending jobs
- Inspected final job ensuring that colors, sizes and quality all were correct
- Decided on the most economical result choosing the appropriate material and layout
- Made judgement calls on price per unit depending on material costs and quantity
- Attended the 2019 Print convention to network and learn more about the industry
Account Representative
E Lab Partners
Fort Lauderdale, FL
09.2018 - 04.2019
- Coached new employees on administrative procedures, company policies and performance standards
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information
- Used Med Symphony program to input information into computerized patient record system
- Used proper ICD-9 codes on patient intake forms
- Asked appropriate questions to customers regarding their health
- Kept track of all patient accounts on Excel and followed up on ones that were not complete
- Created outgoing labels to patients on Endicia program
- Used MVP program to see if interested patient's tests were eligible for insurance coverage and to print out their MVP's
- Scanned signatures into database
- Used personal medical terminology and medical conditions knowledge to distinguish whether patient's tests would be eligible for medical coverage
- Used Ring Central program to record consented calls with patients for lab doctors to review
- Assisted patients on the phone by walking them through the oral swab test instructions
- Complied with OSHA regulations while handling patient swabs
Proxy Representative
Alliance Advisors
Virtual position
01.2018 - 09.2018
- Reached out to shareholders for their votes
- Informed shareholders on their voting options and answered any questions they had
- Maintained grace under pressure
- Kept all calls quick yet efficient
- Read the lengthy scripts that consisted of legal jargon with minimal errors in a timed and recorded environment
- Operated the computer programs for the proxy calls
- Exercised technical troubleshooting on own
- Printed and kept files and scripts organized
- Attended virtual meetings
- Virtual position from home
Education
Associate Degree - Graphic Design
Sessions College
Online2019
Skills
- Data entry
- Types at 45 WPM, 90% accuracy
- Highly organized
- Skilled writer
- Sales
- Creative problem solver
- MS Office
- Entry level Illustrator and Photoshop skills
- Adobe Acrobat
- Medical Terminology
- Remote work experience
- Comfortable handling high volume of calls
- Advanced Spanish, Basic understanding of French and Portuguese
- Customer service
Timeline
Dental Customer Service Representative
Mutual Of Omaha
10.2021 - Current
Inside Pharmaceutical Sales Representative
Pharmasource
11.2020 - 02.2021
Client Service Representative
Ad Graphics
05.2019 - 03.2020
Account Representative
E Lab Partners
09.2018 - 04.2019
Proxy Representative
Alliance Advisors
01.2018 - 09.2018
Associate Degree - Graphic Design
Sessions College