Michelle Bierman
Tipton,IA
Summary
Earnest individual with experience in Customer services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Support Services Specialist
DeGowin Blood Center
Iowa City, IA
06.2022 - Current
- • Blood Drive Lead
- • Review Standard Operating Procedure (SOP).
- • Trains new employees on ELMS
- • On-boards new staff and is the trainer working
- with them on getting compliant and teaching
- them our system.
- • Follows the Standard Operating Procedures for
- our procedures.
- • Is responsible for the Blood Drive Book and
- making sure that all SOP's are updated.
- • Helps other techs and students with needle
- adjustments.
- • Monitors all reactions.
- • Experienced in Donor Screening Card Review
- (DSCR).
- • Handles Quality Control for machines and blood
- drive equipment.
- • Goes and checks out sites for future blood
- drives.
- • Works with the Fellow and Doctors on eligibility
- for donors.
- • Telerecruitment is done on a monthly basis.
- • Monitored patients and maintained detailed records for physician review.
Clinical Services Specialist
Radiology-Iowa Health Care
Iowa City, IA
04.2022 - 06.2022
- Managed caseloads efficiently, prioritizing tasks based on urgency and resource availability.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Sent imaging to other hospitals and labeled imaging when other hospitals sent images over.
- Burnt disc for the patient and or the office/hospitals.
- Scheduled appointments, registered patients.
- Performed medical records management, including filing, organizing and scanning documents.
Clinical Technician III
DeGowin Blood Center
Iowa City, IA
03.2018 - 04.2022
- Proactively identified potential issues with laboratory equipment or processes before escalated into major problems.
- Streamlined clinic operations by maintaining organized records and updating patient information.
- Helped maintain clean clinical environment through regular equipment sterilization procedures, reducing risk of infections or complications.
- Contributed to development of individualized care plans by providing input on patients'' needs, progress, and concerns.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Enhanced patient care by accurately performing diagnostic tests and recording results.
- Collaborated with healthcare providers and administrators in proper testing.
- Ensured safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Assisted in training of new Clinical Technicians through mentorship and demonstrating best practices in clinical settings.
- Performed patient work-ups and assisted in minor office procedures.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Liaised with patients regarding medical records and answered questions pertaining to evaluations.
- Participated in continuing education opportunities to stay current on advances in medical technology and techniques.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills
ER Nursing Assistant
Iowa Healthcare ER
Iowa City, IA
09.2010 - 03.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Documented care actions by completing records and logs in medical software system. (Epic)
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Timeline
Support Services Specialist
DeGowin Blood Center
06.2022 - Current
Clinical Services Specialist
Radiology-Iowa Health Care
04.2022 - 06.2022
Clinical Technician III
DeGowin Blood Center
03.2018 - 04.2022
ER Nursing Assistant
Iowa Healthcare ER
09.2010 - 03.2018