Michelle Biju
Strongsville
Summary
Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem-solving skill and to ensure that the needs of various customers and the business are met. Negotiated rates and processes with business partners. Participated in identifying various business opportunities, managed sales administration and customer service for the company. Skilled at creating reporting tools to support effective business decision making of the sales department. A hardworking team player with potential to handle complex problems and communicate ideas that influences others. Open and clear communicator at all levels with demonstrated vision, leadership and supply chain expertise. Motivated and talented professional with experience in customer relationship management and project management within the supply chain.
Overview
4
4
years of professional experience
Work History
Deployment Specialist
Nestle
01.2024 - Current
- Execute the daily deployment of finished and semi-finished products from production facilities to distribution centers and between distribution centers in a cost-effective and efficient manner
- Reconcile and confirm the dispatch plan
- Receive and process inputs from DRP planners and adjust the dispatch plan where needed to account for redeployment decisions, possible spoilage, rebalancing inventory levels, production planning variance, or aging of stock
- Optimize truckloads using system tools to improve payload while maintaining target service levels
- Work with demand management specialists to update the business rules to ensure product freshness, and spoilage avoidance and minimize salvage situations.
IT & SOURCING PROCUREMENT
Nestle
09.2022 - 12.2023
- Reviewing and approving contracts for various vendors through different tools such as Assembly Factory, App MS etc
- Running Spend Analysis reports to understand and analyze the spending made by various vendors and taking steps to improve and decrease total spend
- Educating and working with key stakeholders to help identify different issues and resolve them
- Working with Nestrade buyers to monitor vendor performance, address any issues or concerns, and explore opportunities for steady improvement and help create requests on Ariba for buyers and procurement team to further review
- Maintaining records of procurement activities, vendor information, and contracts by generating reports and providing updates to the IT procurement team or other stakeholders
- Reviewing and assessing proposals from various vendors in order to choose the most suitable vendor to help add value and reduce costs for the organization.
CUSTOMER SOLUTIONS & CLAIMS ASSOCIATE
Nestle
11.2020 - 08.2022
- Combine data from multiple data sets to provide a comprehensive picture and analysis of the team exceptions, weekly and monthly performance
- Identify and resolve demand capture failures within defined Service Level Agreement
- Collaborate with customer or cross functional business partners to resolve blocked orders within SLA
- Optimize orders for logistical efficiency (e.g
- Maximize payload, grouping / splitting orders)
- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs
- Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future
- Working with buyers, receiving and transportation departments and supply chain to ensure customer satisfaction
- Analyze the root cause of issues impacting the customers and recommend creative solutions to these issues
- Develop process improvements, including recommendations for system, policy and procedure enhancements.
Guest Advocate
Target | Strongsville
05.2020 - 11.2020
- Delivered fast, friendly and knowledgeable service for routine questions and inquiries
- Managed needs of customers in a busy environment alongside my team members
- Processed return items in accordance with store policy
- Managed the daily cash office responsibilities, ensuring that all tasks were completed promptly and responsibly
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Helped customers find specific products, handling over 50 transactions per day with exceptional accuracy.
Education
Bachelor of Arts in B.A.LLB. -
Symbiosis Law School
Pune, MaharashtraBachelors in Communication and Media -
Cleveland State University
Ohio, USAHigh School Diploma -
Indian High School, Dubai
03.2017
Skills
- Supply Chain Management
- Negotiation
- Microsoft Office
- SAP Module
- Business Development
- Interpersonal Communication
- Running Power BI measures
Timeline
Deployment Specialist
Nestle
01.2024 - Current
IT & SOURCING PROCUREMENT
Nestle
09.2022 - 12.2023
CUSTOMER SOLUTIONS & CLAIMS ASSOCIATE
Nestle
11.2020 - 08.2022
Guest Advocate
Target | Strongsville
05.2020 - 11.2020
Bachelor of Arts in B.A.LLB. -
Symbiosis Law School
Bachelors in Communication and Media -
Cleveland State University
High School Diploma -
Indian High School, Dubai