Michelle Billgren
Elma,WA
Summary
Recent graduate with foundational knowledge in Zoology and hands-on experience gained through academic projects and work-oriented field trips. Demonstrates strong work ethic, teamwork, problem-solving, and time-management skills. Willing to start a new and exciting career to make a meaningful contribution with a commitment to helping people understand the importance of why education is important to be able to find a connection with nature.
Overview
16
16
years of professional experience
Work History
Custodial Maintenance Technician
Point Defiance Zoo And Aquarium
03.2023 - Current
- Upheld overall facility appearance through diligent cleaning, painting, and minor repairs when necessary.
- Assisted in minimizing downtime by quickly troubleshooting and resolving mechanical issues in a timely manner.
- Supported facilities management by providing accurate, detailed documentation on completed tasks and maintenance activities.
- Collaborated effectively with fellow technicians, sharing knowledge, skills, and best practices while completing assignments efficiently.
- Checked in and stocked inventory throughout facility.
- Demonstrated versatility in handling various maintenance tasks such as plumbing repairs, fixture installations, and other replacements as needed.
- Supported facility operations by troubleshooting minor electrical issues and coordinating repairs as needed.
- Continuously optimized workflow efficiency by identifying areas for improvement in processes or equipment usage.
Detailer Manager
Bruce Titus Shelton
06.2022 - 03.2023
- Established safety protocols to minimize workplace accidents while handling various chemicals and equipment used in detailing processes.
- Supported company growth initiatives by actively participating in promotional events or collaborating on marketing campaigns aimed at attracting new clients.
- Ensured compliance with industry standards and regulations through ongoing monitoring and adjustments as needed within the department''s operations.
- Streamlined operations by introducing innovative solutions, such as automation of administrative tasks like invoicing or recordkeeping.
- Evaluated employee performance regularly using constructive feedback methods to foster continuous improvement among team members.
- Collaborated with sales teams to provide accurate estimates and ensure client expectations were met or exceeded.
- Improved team morale through effective communication, recognition initiatives, and fostering a positive work environment.
- Consistently met deadlines by effectively delegating tasks among team members based on their strengths and availability.
- Oversaw inventory, equipment maintenance and bay cleaning.
Auto Detailer
Titus Will Chevrolet
07.2008 - 09.2018
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Shined vehicle windows and windshields to remove water spots.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
- Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
- Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
- Utilized industry-leading products and techniques for optimal vehicle care, extending the life of clients'' investments.
Education
Bachelor of Arts And Science - Zoology
The Evergreen State College
Olympia, WA06.2022
Associate of Applied Science - Biology (animal Psychology)
South Puget Sound Community College
Olympia, WA06.2016
Skills
- Habitat maintenance
- Record-keeping
- Animal Nutrition
- Prepare food
- Animal transportation
- Animal Handling
- Problem-solving aptitude
- Time management abilities
- Adaptability
- Team building
- Reliability
- Conservation awareness
Timeline
Custodial Maintenance Technician
Point Defiance Zoo And Aquarium
03.2023 - Current
Detailer Manager
Bruce Titus Shelton
06.2022 - 03.2023
Auto Detailer
Titus Will Chevrolet
07.2008 - 09.2018
Bachelor of Arts And Science - Zoology
The Evergreen State College
Associate of Applied Science - Biology (animal Psychology)
South Puget Sound Community College
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