Michelle Bilo
North Riverside,IL
Summary
Detail-oriented banking professional transitioning to an accounts payable role, leveraging strong financial analysis, accuracy, and organizational skills gained through years of experience in financial transactions and client account management. Aiming to contribute to efficient and accurate accounts payable operations while driving process improvements and ensuring compliance with financial regulations.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Huntington National Bank
Stickney
12.2021 - Current
- Manages sales, service, and operational activities within the branch
- Trains and motivates team members to meet monthly/quarterly targets and deadlines
- Demonstrates strong attention to detail and ensures accuracy in processing consumer and business applications along with organizing loan documentation
- Investigates suspected fraud and customer account issues by reconciling account details and discrepancies.
- Enhances customer relationships and cross-departmental communication to drive sales.
- Stays updated in consumer and business products through ongoing trainings.
- Cultivates strong partnerships with external stakeholders including mortgage lenders and brokers
- Successfully secured $1.2 million in investment accounts
- Finalized over $1 million in mortgage and consumer lending loans
Customer Experience Banker
Huntington National Bank
Countryside
10.2021 - 12.2021
- Delivered high quality customer service and resolved issues effectively
- Educated customers on consumer products and consumer lending
- Proactively identified opportunities to grow customer relationships
- Facilitated cross-referrals to enhance customer relationships and departmental integration
- Demonstrated ability to adapt to new systems and processes during system transformation
- Referred customers to other areas of the bank to deepen relationships and build a strong partnership
- Facilitated cross-referrals to enhance customer relationships and departmental integration.
Relationship Banker II
TCF Bank
Countryside
07.2017 - 10.2021
- Awarded the Annual Customer Service Excellence Award for exhibiting strong customer service skills
- Regularly achieved and exceeded individual sales targets
- Processed transactions with precision and resolved customer issues efficiently
- Motivated and empowered team members by fostering a positive working environment.
Barista
Starbucks
Chicago
07.2015 - 07.2017
- Worked closely as a team to deliver quality customer service in a fast paced environment
- Positively influenced others, building a good relationship with both team members and customers
- Performed shift lead duties such as leading the team and making operational decisions.
Education
Associates Degree in Elementary Education -
Triton College
River Grove, ILSkills
- Meticulous attention to detail
- Exceptional communication abilities
- Superior time management proficiency
- Strong multitasking and task prioritization capabilities
- Proven track record of meeting deadlines
Timeline
Assistant Branch Manager
Huntington National Bank
12.2021 - Current
Customer Experience Banker
Huntington National Bank
10.2021 - 12.2021
Relationship Banker II
TCF Bank
07.2017 - 10.2021
Barista
Starbucks
07.2015 - 07.2017
Associates Degree in Elementary Education -
Triton College