Michelle Birman
Cranston,RI
Summary
Dynamic Office Manager with a proven track record at DEEP Ocean Apparel, adept in staff management and bookkeeping. Excelled in vendor engagement, elevating customer satisfaction, and mentoring teams to peak performance. Skilled in streamlining operations and conflict resolution, ensuring office efficiency and professionalism.
Overview
11
11
years of professional experience
Work History
Office Manager
DEEP Ocean Apparel
Cumberland, RI
09.2013 - 11.2024
- Assigned work and monitored performance of project personnel.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Developed and implemented office policies and procedures.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed orders when needed.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Assisted in recruiting, onboarding and training new employees.
- Provided administrative support to management team including preparing reports and presentations.
- Interpreted and communicated work procedures and company policies to staff.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed office inventory and placed new supply orders.
Customer Service Specialist Head Cashier
Lowes Home Improvment
Cranston, RI
03.2014 - 12.2019
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained cleanliness of work area and checkout counter.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Provided training to new employees on company policies and procedures.
- Operated cash register, handled payments, and maintained accurate records of transactions.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Addressed customer questions and concerns regarding products and services.
- Answered customers' questions and provided information on store procedures or policies.
- Balanced cash drawer at the end of each shift.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers promptly and responded to questions.
- Upheld company standards for quality assurance throughout all aspects of customer service.
Education
Bachelor of Arts - Fine Arts
University of Rhode Island
Kingston, RI05-1994
Skills
- Vendor engagement
- Staff hiring
- Bookkeeping
- Billing
- Employee supervision
- Staff management
Affiliations
Branched into graphic design at DEEP Ocean Apparel and was able to use my degree skills and computer skills to design graphics for clothing.
Timeline
Customer Service Specialist Head Cashier
Lowes Home Improvment
03.2014 - 12.2019
Office Manager
DEEP Ocean Apparel
09.2013 - 11.2024
Bachelor of Arts - Fine Arts
University of Rhode Island
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