Michelle Black
Oglesby,IL
Summary
Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Excellent Civil Engineer operates in team environment to develop engineering studies, conceptual designs, construction plans and specifications. Basic knowledge of surveying and regulatory permitting. Proficient with CAD and general site design concepts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
EQUIP MACHINE OPER
Costco
02.2023 - Current
- Streamlined workflow by maintaining clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Trained new employees on proper operation, ensuring adherence to company standards and safety guidelines.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
Dispatcher
Woodhaven Lakes
05.2018 - 02.2023
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Provided on-the-job training and coaching to develop new dispatchers.
Industrial Engineer
Panduit Corp
10.1999 - 05.2018
- Aligned production operations to meet higher standards and maximize returns.
- Conducted time study using work measurement tools to validate accuracy of labor standard time.
- Created policies and procedures for quality assurance, best practices and project management.
- Designed improvements to equipment to optimize worker productivity.
- Identified problems and recommended new processes to improve performance and reduce costs.
- Designed labor utilization standards to balance worker efficiency with employee satisfaction, increasing overall productivity and satisfaction.
- Leveraged statistical data on production failures to pinpoint and eliminate flaws in manufacturing processes.
- Collected and organized data for use in key decision-making.
- Reviewed and revised production schedules and engineering specifications.
- Supervised production workers to determine problematic areas and implement solutions for optimized production.
- Drafted equipment layout plans to enhance workplace efficiency for new and existing production floors.
- Leveraged statistical data on production failures to pinpoint and eliminate flaws in manufacturing processes.
- Analyzed information regarding current production, future needs and costs.
Education
Bachelor of Science - Civil Engineering
Purdue University
Hammond, IN09.2011
Associate of Applied Science - Computer Engineering
IIT Technology
Orland Park, IL03.2005
Skills
- Organization and Time Management
- Active Listening
- Organizational Skills
- Multitasking Abilities
- Problem-Solving
- Task Prioritization
Timeline
EQUIP MACHINE OPER
Costco
02.2023 - Current
Dispatcher
Woodhaven Lakes
05.2018 - 02.2023
Industrial Engineer
Panduit Corp
10.1999 - 05.2018
Bachelor of Science - Civil Engineering
Purdue University
Associate of Applied Science - Computer Engineering
IIT Technology
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