Leadership
Years of professional customer service experience
Michelle Blair
Customer Service Professional
St Louis,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
Work History
Customer Service Specialist Head Cashier
Lou Boccardi's
St. Louis, MO
08.2021 - Current
- Assign work tasks and coordinate activities of dining room personnel to provide prompt and successful service to patrons.
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Established comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Display enthusiasm and promote excellent service to customers, successfully increasing referrals and walk-in business.
- Verify daily sales for end-of-day audits and accurately filled out closing paperwork.
Store Manager
Dollar General
Overland, MO
01.2017 - 01.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recognized for exceeding budgeted sales goals.
- Supervised staff of 10.
- Ensured compliance with company policies and procedures.
- Responsible for training and development of employees.
- Accountable for merchandise presentation and planogram execution.
- Accurate pricing and inventory management.
- Responsible for budgetary and cash management.
- Demonstrated strong organization skills.
Assistant Store Manager
Dollar General
Maryland Heights, MO
01.2016 - 01.2017
- Coached 10 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Managed stock replenishment.
- Oversee inventory controls.
- Accurate cash handling.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Evaluated 6 direct suppliers to maintain cost controls and improve operations.
Customer Service Specialist
Continental Research Corporation
St. Louis, MO
01.2014 - 01.2016
- Accurate data entry for orders, customer information.
- Provided primary customer support to 10 internal and 25 external customers.
- Resolved customer complaints and disputes effectively and efficiently.
- Responsible for tracking and maintaining inventory.
- Managed client records and accounts.
Education
High School Diploma -
Windsor High School
Imperial, MOAssociate of Arts -
Jefferson College
Hillsboro, MOSkills
Employee training and development
Customer service
Inventory management
General Ledger Accounting
Budgeting
Cash handling
Asset Protection
Merchandising
MRP Oversight
ERP systems
International shipping
Order process management
Vendor Portals
Inventory reconciliation
Schedule planning
Shipment planning
MRP and ERP systems
Timeline
Customer Service Specialist Head Cashier
Lou Boccardi's
08.2021 - Current
Store Manager
Dollar General
01.2017 - 01.2019
Assistant Store Manager
Dollar General
01.2016 - 01.2017
Customer Service Specialist
Continental Research Corporation
01.2014 - 01.2016
High School Diploma -
Windsor High School
Associate of Arts -
Jefferson College
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