Michelle Bland
Holly Springs,MS
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals. Strong work ethic, adaptability, and exceptional interpersonal skills. Passionate about continuous learning and professional development.
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Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Team Lead Merchandiser
Acosta Inc
Memphis, TN
12.2021 - 02.2026
- Assist managers with daily planning of operational tasks assigned to the store.
- Strategize merchandising methods to reach sales performance targets.
- As an expert in your designed departments, you will execute all merchandising processes while remaining focused on brand standards.
- Oversees special or ongoing process improvement projects and initiatives.
- Led team of merchandisers to execute product displays in retail environments.
- Led merchandising teams to execute brand strategies and in-store presentations.
- Ensured compliance with company policies during store visits and evaluations.
- Developed detailed reports on the performance of various product lines within each store location.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Communicated and coordinated planogram execution with store management.
- Fostered strong relationships with retailers to improve collaboration and support initiatives.
- Presented new merchandise ideas and campaigns to company executives and sales managers.
Travel Merchandiser
SASR Workforce Solution
Raleigh, NC
09.2021 - 12.2021
- Maintain store shelves by observing displays of company products, providing optimum display of those items, and using planograms to select and configure display fixtures.
- Built product displays and placed appropriate signage for merchandise.
- Communicated and coordinated planogram execution with store management.
- Collaborated with team members to execute promotional setups effectively and efficiently.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Executed planograms to align with brand guidelines and marketing initiatives.
Amazon Warehouse Associate
Amazon.com
Memphis, TN
11.2020 - 09.2021
- Sorted and labeled packages for accurate inventory management.
- Collaborated with team members to streamline order fulfillment processes.
- Utilized warehouse management systems to track inventory levels effectively.
- Received deliveries, scanned packages, and updated orders in internal database.
- Collaborated with team members to enhance workflow and productivity.
- Assisted in training new employees on warehouse procedures.
- Utilized warehouse management systems to track inventory movements.
Health Aide
ALLPro Staffnet
Memphis, TN
10.2019 - 10.2020
- Assisted patients with daily living activities and personal care needs.
- Monitored patient health status and reported changes to healthcare team.
- Provided emotional support and companionship to enhance patient well-being.
- Ensured cleanliness and safety of patient environments in accordance with standards.
- Coordinated transportation for patients to appointments and therapy sessions.
Kitchen Server Host
Southern Eatery
Holly Springs, MS
06.2017 - 09.2019
- Provided excellent customer service in a fast-paced dining environment.
- Assisted kitchen staff with food preparation and plating tasks.
- Collaborated with team members to ensure timely meal delivery.
- Supported inventory management by restocking supplies as needed.
- Greeted guests and took orders for food and beverages.
- Checked on customers to ensure satisfaction with each course and addressed any concerns promptly.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Ensured compliance with health and safety regulations within the restaurant.
Caterer /Bartender
Cadre Building/Memphis Bar Ties
Memphis, TN
03.2014 - 07.2019
- Coordinated logistics for food preparation, delivery, and service at venues.
- Set up dining areas for events, ensuring an inviting atmosphere for guests.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Coordinated food service stations and venue accommodations, including setup, and tear-down of furniture and equipment per customer guidelines.
- Prepared a wide variety of cocktails and beverages for guests.
- Provided excellent customer service in a fast-paced bar environment.
- Engaged customers in conversation to enhance their overall experience.
- Effectively multitasked within fast-paced environment.
Market Researcher
Forte Research Group
Memphis, TN
04.2017 - 06.2018
- Developed surveys and questionnaires to gather customer insights effectively.
- Conducted comprehensive market analysis to identify trends and consumer preferences.
- Collaborated with cross-functional teams to align research findings with marketing strategies.
- Utilized statistical software to interpret data and generate reports efficiently.
- Generated real-time data collection through open-forum discussions, surveys and questionnaires created for target audience.
- Generated ideas for product improvement based on customer feedback.
Marketing Assistant
Electric Daisy Carnival
Las Vegas, NV
06.2013 - 06.2014
- Assisted in developing promotional materials for festival marketing campaigns.
- Coordinated social media content and engagement strategies for event promotion.
- Organized data collection for audience feedback and market research analysis.
- Helped execute on-site marketing initiatives during festival events and activities.
Event Coordinator/Promoter
Full Moon Bar/ Nocturnal Club
Memphis, TN
06.2008 - 07.2013
- Coordinated event logistics for nightlife experiences at Full Moon Bar and Nocturnal Club.
- Collaborated with clients to identify their goals and expectations from the event.
- Developed promotional materials such as flyers, brochures or posters for marketing purposes prior to each event.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
Bartender/Manager/Server
Zinnie's East/ Full Moon Club
Memphis, TN
10.2006 - 03.2013
- Prepared and served a variety of cocktails to customers.
- Managed bar inventory and restocked supplies as needed.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area.
- Engaged with customers to create a welcoming atmosphere.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Coordinated inventory management, tracking stock levels and ordering supplies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Marketing - Marketing
Southwest Community College
Memphis, TN 01.2003 - 05.2004
University/Technical - High school diploma
Collierville High School
Collierville, TN 01.1996 - 05.2000
Skills
- Leadership
- Collaboration
- Problem-solving
- Active listening
- Adaptability
- Conflict resolution
- Interpersonal skills
- Relationship Building
- Effective communication
- Customer relationship management
Authorized To Work
Authorized to work in the US for any employer
Software
- Microsoft Office (Word, Outlook, Excel, and PowerPoint)
- Google Drive (Docs, Drive, Email, and Sheets)
- Operating Systems (Microsoft Windows)
Timeline
Team Lead Merchandiser
Acosta Inc
12.2021 - 02.2026
Travel Merchandiser
SASR Workforce Solution
09.2021 - 12.2021
Amazon Warehouse Associate
Amazon.com
11.2020 - 09.2021
Health Aide
ALLPro Staffnet
10.2019 - 10.2020
Kitchen Server Host
Southern Eatery
06.2017 - 09.2019
Market Researcher
Forte Research Group
04.2017 - 06.2018
Caterer /Bartender
Cadre Building/Memphis Bar Ties
03.2014 - 07.2019
Marketing Assistant
Electric Daisy Carnival
06.2013 - 06.2014
Event Coordinator/Promoter
Full Moon Bar/ Nocturnal Club
06.2008 - 07.2013
Bartender/Manager/Server
Zinnie's East/ Full Moon Club
10.2006 - 03.2013
Marketing - Marketing
Southwest Community College
01.2003 - 05.2004
University/Technical - High school diploma
Collierville High School
01.1996 - 05.2000