Michelle Blasdell

Flint,MI

Summary

Accomplished Office Manager with a proven track record at Kearsley Appliance, excelling in customer service and office management. Demonstrated ability to enhance administrative processes, improve client satisfaction, and manage sensitive information with utmost confidentiality. Skilled in payroll processing and relationship building, consistently achieving positive outcomes in challenging situations.

Overview

years of professional experience

Work History

Office Manager

Kearsley Appliance

05.2017 - Current

Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly.
Ensure proper parts have been ordered and received prior to scheduled service calls.
Coordinate schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Complete payroll for employees and maintain detailed records of procedures.

Patient Care Coordinator

Diplomat Specialty Pharmacy

11.2014 - 04.2017

Answered incoming calls and arranged shipments of medications to patient's homes or care facility.
Verified patient insurance eligibility and entered patient information into system.
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

Special Service Desk Associate

Home Depot

01.2013 - 10.2014

Facilitated open communication between customers and technical support team members, expediting problem resolution.
Managed high volume of inbound calls while maintaining professionalism and attention to detail.
Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Developed and maintained positive relationships with guests for satisfaction.

Education

High School Diploma -

Swartz Creek High School, Swartz Creek

Skills

Customer service
Office management
Administrative support
Payroll processing
Relationship building

Inventory control
Conflict management
Database administration
Scheduling and coordinating
Interpersonal relations

Timeline

Office Manager - Kearsley Appliance

05.2017 - Current

Patient Care Coordinator - Diplomat Specialty Pharmacy

11.2014 - 04.2017

Special Service Desk Associate - Home Depot