Michelle Blazey
Rochester,NY
Summary
Passionate and thorough planner and scheduler with a diverse background and unique skill set. Eager to contribute in a leadership or supportive role within a team. Well-equipped to thrive in any work environment. Seeking an opportunity to leverage natural ability to motivate and support others, drive performance improvement, exceed expectations, and consistently deliver excellence while continuing to grow professionally.
Overview
13
13
years of professional experience
Work History
Physician Support Rep
URMC Wilmont Cancer Center
07.2024 - Current
- Schedule procedure and office appointments for patients
- Extensive use of electronic medical record system to correspond with attending physicians, midlevel providers, patients, internal customers, external provider’s offices, and others regarding the status of patient requests for appointments
- Managed to provider’s requests to alter their master schedules as requested
- Obtain authorizations for office visits, procedures, radiology and other testing as required by insurance companies
- Work multiple work queues daily and maintain appropriate levels of messages in eRecord in baskets.
Maintenance Scheduler
Li Cycle
08.2023 - 04.2024
- Facilitating 'Microsoft Teams' scheduling meetings with Production and Maintenance for resource balancing to ensure schedules meet the timing requirements of production
- Developing, communicating, and maintaining a workable multi‐craft schedule in CMMS for all maintenance crafts, including central support crafts for daily maintenance
- Scheduled maintenance shutdowns to balance work requirements, production priorities, and maintenance resources
- Conducted daily schedule meetings in 'Microsoft Teams' with both production and maintenance.
Facilities Administrator III
Bausch & Lomb
08.2021 - 08.2023
- Manage incoming Facility work orders and service calls from building tenants
- Allocate time and materials to work orders
- Process invoices and verify accuracy
- Provide Administrative support to Facilities staff
- Set-up and maintain spreadsheets to track department performance
- Provide monthly contractor data for monthly OSHA reporting
- Update SOPs per guidance from skilled trades personnel.
Interpreter Services Coordinator
Rochester Regional Health
09.2017 - 08.2021
- Administrative support to interpreting services Manager and team
- Performs statistical reporting through spreadsheets relative to KPI’s
- Manage vendor relations and expectations
- Develop and implement standard operating procedures (SOP’s)
- Manage department schedule and vacation requests through Kronos.
Referral Coordinator
Rochester Regional Health
04.2016 - 08.2021
- Collaborates to deliver a seamless, exceptional customer experience across a broad range of customer touch points, channels, processes, and applications
- Utilizes EMR to proactively contact patients, caregivers, physicians and the community to refer and schedule patient appointments.
Appointment Coordinator
Rochester Regional Health
05.2015 - 04.2016
- Respond to inbound interaction utilizing electronic medical records (EMR)
- Answer for 22 Rochester Regional Health Physician’s offices and 9 Unity Physician’s offices
- Complies with Health Insurance Portability and Accountability Act (HIPAA).
Master Scheduler (Maintenance and Facilities)
LiDestri Foods and Spirits
02.2013 - 03.2015
- Developed and implemented CHAMPS CMMS from infancy to full integration across 3 site locations, 8 weeks ahead of schedule
- Designed and facilitated a CMMS training program for 50 end-users and 3 system administrators.
Administrative Assistant (Maintenance and Facilities)
LiDestri Foods and Spirits
03.2012 - 02.2013
- Provided direct administrative support to the Manager of Facilities and 2 department managers
- Maintained their schedules, appointments, expense reports, travel arrangements, and prepared meetings and conferences.
Education
No Degree - Business Administration
Monroe Community College
Rochester, NYHigh School Diploma -
Eastridge Senior High School
Rochester, NY06.2001
Skills
Insurance Practices
Key Performance Indicators
Teaching and Mentoring
Medical Records Management
Maintenance Planning
Work Order Management
Deadline Management
Workflow Optimization
Chart updating
Standard Operating Procedures
Computerized Maintenance Management System
Warranty Management
Health and safety compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Hobbies and Interests
- Cooking
- Skiing
- Mountain Biking
- Hiking
- Reading
- Travelling
Training
- Maintenance Planning & scheduling Certification (Life cycle)
- Customer service center school
- Confined Space
- Good Manufacturing Practices (GMP)
- Cardiopulmonary Resuscitation (CPR)
- Logistics
- Customer Service
- Lock-Out Tag-Out (LOTO)
Timeline
Physician Support Rep
URMC Wilmont Cancer Center
07.2024 - Current
Maintenance Scheduler
Li Cycle
08.2023 - 04.2024
Facilities Administrator III
Bausch & Lomb
08.2021 - 08.2023
Interpreter Services Coordinator
Rochester Regional Health
09.2017 - 08.2021
Referral Coordinator
Rochester Regional Health
04.2016 - 08.2021
Appointment Coordinator
Rochester Regional Health
05.2015 - 04.2016
Master Scheduler (Maintenance and Facilities)
LiDestri Foods and Spirits
02.2013 - 03.2015
Administrative Assistant (Maintenance and Facilities)
LiDestri Foods and Spirits
03.2012 - 02.2013
No Degree - Business Administration
Monroe Community College
High School Diploma -
Eastridge Senior High School
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