Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Michelle Blomquist

Tooele,UT

Summary

Dynamic and dedicated professional with extensive experience in customer service at Lowes Salt Lake. Proven track record in cash handling and enhancing customer satisfaction through effective communication and problem-solving. Recognized for training new staff and maintaining a clean, organized environment, contributing to a positive shopping experience.

Overview

2019
2019
years of professional experience

Work History

Casher

Lowes Salt Lake
2020 - 2021
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Supported inventory management by restocking shelves and monitoring product availability.
  • Trained new staff on operational procedures and customer service best practices.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed customer transactions efficiently and accurately using point-of-sale system.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.

ESL Teacher

IDEA Academy
06.2017 - 03.2018
  • Developed engaging lesson plans tailored to diverse learning styles and proficiency levels.
  • Implemented innovative teaching strategies to enhance student participation and language retention.
  • Conducted regular assessments to evaluate student progress and adjust instructional methods accordingly.
  • Mentored junior teachers, providing guidance on classroom management and effective communication techniques.
  • Established strong relationships with students and parents, fostering a supportive learning community.
  • Educated students in basics of English grammar and conversational speaking.
  • Increased student proficiency in English by creating engaging and interactive classroom activities.
  • Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Promoted critical thinking to build subject engagement and interaction.
  • Set assessments to measure student progress and identify growth opportunities.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.

Missionary

The Chuch of Jesus Christ of Latter Day Saint
08.2015 - 03.2017

I was called to served a full time mission at the California Roseville mission. It was my very humbling experience and grateful for the people I have taught and accethe gospel to be baptized. Their conversation helps me builts my steong testimony of the gospel of Jesus christ.

Clerk

Bongcas Holy Chold Hospital
2013 - 2015
  • Processed patient admissions and discharge paperwork efficiently.
  • Maintained accurate patient records using electronic health record systems.
  • Assisted in scheduling appointments, ensuring proper coordination among departments.
  • Handled patient inquiries and resolved issues to enhance satisfaction levels.
  • Collaborated with healthcare staff to streamline administrative processes.
  • Managed inventory of office supplies, ensuring availability for daily operations.
  • Supported billing department by verifying insurance information and claims processing.
  • Participated in training new clerical staff on hospital procedures and systems.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.

Casher

Caltex Gas Station
2013 - 2014
  • Processed customer transactions efficiently and accurately using point-of-sale system.
  • Assisted customers with inquiries, providing exceptional service and product knowledge.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Handled cash management tasks, including balancing cash register at shift end.
  • Recognized and resolved customer complaints promptly to maintain satisfaction levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Bachelor of Science - Information Technology

Central Mindanao University
Musuan Town, Maramag Bukidnon
04.2013

High School Diploma -

Matangad National High School
Gitagum, Misamis Oriental
04.2009

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management

Accomplishments

When I was working at lowes as a casher I got recognized one of the front end heros. I did and excellent job at customer service desk when they needed assistance.

Languages

Tagalog
Native or Bilingual
English
Native or Bilingual
Cebuano
Native or Bilingual

Timeline

ESL Teacher

IDEA Academy
06.2017 - 03.2018

Missionary

The Chuch of Jesus Christ of Latter Day Saint
08.2015 - 03.2017

Casher

Lowes Salt Lake
2020 - 2021

Clerk

Bongcas Holy Chold Hospital
2013 - 2015

Casher

Caltex Gas Station
2013 - 2014

Bachelor of Science - Information Technology

Central Mindanao University

High School Diploma -

Matangad National High School