Michelle Blount
Permit/Project Coordinator
Ft. Lauderdale,FL
Summary
Experienced Florida Notary with over 10 years of experience in Construction, Electrical, and Permitting. Excellent reputation for resolving problems and improving customer satisfaction.
Willing to relocate.
Overview
13
13
years of professional experience
Work History
Sr. Permit Lead
FPL / Insight Global
Plantation , FL
08.2020 - Current
- Fiber communications permit processor.
- Work closely with engineering, review plans for jurisdiction identification and accuracy, and work closely with municipalities throughout Broward County, Railway, Water Management, and FDOT.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Scan, schedule courier, deliver, and process payments for all permit requests. Oversee and train new hires.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Completed paperwork, recognized discrepancies, and promptly addressed for resolution.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in afast-paced environment
Lead Installation Coordinator
Assurance Power Systems
Delray Beach, FL
06.2018 - 03.2020
- Supervise 15 crew members and 3 office employees.
- Provide training to all new hires and assist with payroll processing.
- Attend weekly meetings as a prerequisite to job review, to review riser diagrams, gas isometrics, etc.
- Review all new job files and prepare for distribution to install coordinators for scheduling.
- Request and schedule service changes with FPL, prior to service change installation.
- Requesting line locates and scheduling inspections, Call Sunshine.
- Provide immaculate customer service to customers regarding their installation and all aspects of permit processing and inspections.
- Conducted research and gathered information from multiple sources and presented results.
Lead Permit Coordinator
FPL – QC
Plantation, FL
05.2014 - 06.2018
- Process all permit applications for Broward County, Fl.
- Review engineering (CAD) designs for accuracy prior to submission, according to the municipality's requirements.
- Provide customer service and support to all municipalities, engineers, and service centers regarding design errors, complaints, and permit requirements.
- Train and provide support for all new hires.
- Liaison to Human Resources department.
- A preliminary review of 15-30 plans per day.
- Processed 20-40 permit applications per day to various municipalities, including FAA and Transmissions.
- Developed and maintained courteous and effective working relationships.
Office Manager
Perfect Electric Service
Fort Lauderdale, FL
06.2012 - 05.2013
- Managed department of 7 employees and, to owner/vice president
- Permits, NOC, NTO, proposals and scheduling of inspections
- Process and create all new hire packets, maintain and process payroll through ADP
- Maintain GE finance account, handled all legal, IRS and customer related issues.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Standardized office structures and processes to promote collaboration and increased performance
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
Royalty Specialist
Taylor & Francis Group
Boca Raton, FL
03.2007 - 07.2011
- Royalty Specialists: handles 150+ inbound and 125+ outbound calls daily.
- Responses to 50-100 email inquiries daily, with a resolution of 89-99%.
- 10-20 inquiries are received daily via USPS with 100% resolution.
- Account activation/setup and cancellations for beneficiaries.
- Communication with attorneys and family members to obtain legal information.
- Data entry of ACH and W-9 forms, quarterly royalty payment runs, and author contract input.
- Process of returned payments and adjustments to royalty accounts.
- Identified issues, analyzed information, and provided solutions.
Education
High School Diploma -
John I Leonard Adult Education Center
North Green Acres, FL05.1987
Some College (No Degree) - Phlebotomy
Florida College Medical
Fort Lauderdale FLSkills
- Organizational leadership skills
- Permitting expertise (all aspects of permit processing from processing to close out)
- Document management
- Schedule Coordination
- Inbound and outbound calling
- Complaint resolution
- Route dispatch
- Proficient in SharePoint, Microsoft365
- Employee training
- Human resources records
- Open enrollment coordination
- New employee onboarding
- Team Player
- Administrative support
Timeline
Sr. Permit Lead
FPL / Insight Global
08.2020 - Current
Lead Installation Coordinator
Assurance Power Systems
06.2018 - 03.2020
Lead Permit Coordinator
FPL – QC
05.2014 - 06.2018
Office Manager
Perfect Electric Service
06.2012 - 05.2013
Royalty Specialist
Taylor & Francis Group
03.2007 - 07.2011
High School Diploma -
John I Leonard Adult Education Center
Some College (No Degree) - Phlebotomy
Florida College Medical