Michelle B McIntire

Problem solving by connecting participants with resources and programs internal and external services

Act with a non judgmental attitude. Listen to participants wants needs and goals and connecting them with support services to achieve them

Work efficiently with team members, participants and stake holders to provide assistance and guidance on education, employment and services that are available to all.

Administrative duties in a timely manner of setting appointments, returning calls and other forms of communication within customer service standards

Drive change and impact my community in a positive and safe environment for participants by assisting in setting goals and achieving them with resources that meet individual needs

Plan and implement career and personal goals for participants in achieving employment and self sustainability.

Team player. Celebrate, support, and inspire participants and colleagues in a positive and uplifting manner with suggestions, ideas and resources.

• Company Overview: Contact Center 763 Turner St Auburn Me 888 751 9000
• Account Maintenance
• Reg E Claim processing
• Account applications for savings, checking and credit card
• Debit card management
• Reconciling clients accounts
• Small business, personal and tech support specialist for online banking
• Small Business training completion
• Tech support online banking specialist, crisis management specialist
• New hire specialist integration floor support
• Contact Center 763 Turner St Auburn Me 888 751 9000

• Company Overview: 128 Weld Rd Wilton Maine
• 2013 - 2014: Credit card customer service inquiries via phone
• Account management
• Process payments, website assistance
• Credit inquiries
• Balance / available credit quotes
• 2014 - 2015: Process credit line increases request, Approve new applications for credit, Credit inquiries for credit card customers in regard to over 40 partner portfolios
• 2014-2016: Process disputes for credit card customers and follow up
• Case management of Disputes
• Retain current customer accounts by offering products that match customers needs
• Guide customers in rewards and benefits of credit card features
• 2016- 2018: Account management of current customer accounts
• Test and report issues on new features upon implementation of changes to accounts before roll out to general workforce
• Create and track issue reporting on new feature implementation
• Assist in the policy and procedures of new hire employees
• Educate / train new hire classes on the various features of customer accounts
• Floor assist on new hire integration to answer inquiries for customers
• 128 Weld Rd Wilton Maine

• Customer service
• Cash out/ credit cards / cash / checks
• Input of orders into POS system
• Delivery of orders to customers
• Clean up, prep, stock

• Customer service, intake and delivery of customers orders
• Cashout/ credit card / cash / check
• Clean up, stock, prep
• Training of new staff, schedule, payroll