Michelle B. Nguyen

• Ensures adherence to hospital policies & procedures and applicable state and federal regulations.
• Consults and provides medication and therapeutic information directly with physicians, hospitalists, and nursing staff to ensure ER and Inpatient care is optimal.
• Oversees all aspects of the pharmacy operations for a mid-level acuity level ER and Inpatient census; more specifically but not limited to reconciling controlled substances, developing formularies, medication management, and maintaining inventory budgets.
• Serves on the Pharmacy & Therapeutics Committee to review pharmacy policies and procedures, clinical protocols, clinical guidelines, and performance improvement as well as quality.
• Serves on the Antibiotic Stewardship Committee to help clinicians improve clinical outcomes and minimize harms by improving antibiotic prescribing.
• Conducts weekly on-site visits to multiple facilities and monthly review of department while keeping senior leadership fully informed of operating issues and results.
• Spearheads quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
• Leverages technology to optimize workflow within the pharmacy environment, increasing overall operational efficiency.

• Collaborate with hospital staff to maintain appropriate documentation to ensure that authorizations are processed according to organizational, and State required guidelines.
• Review and audit electronic medical records for appropriate prescribing trends per facility rules and processes to meet quality standards and monthly metrics.
• Reconcile and validate controlled substance administration and waste entries for completeness and accuracy.
• Review drug storage and ensure inventory is complete with proper usage and storage.

mProvided pharmaceutical inpatient services.

• Supervised technicians and reviewed completed orders according to pharmacy Policies & Procedures.
• Addressed all inquiries regarding medication use from hospital staff and physicians.
• Assisted medical staff in discussing and resolving patient-related problems.

• Reviewed medical and pharmacy claims for early identification of medication regimen appropriateness, non-compliance, non-adherence and/or address medication usage issues for the whole state of Texas Medicaid pediatric community.
• Provided analytical reporting to evaluate pharmacy performance for account team.
• Updated and maintained appropriate policies & procedures to ensure compliance with government programs.
• Implemented clinical cost of care and quality initiatives.
• Provided education and support to providers and nursing to carry out comprehensive care plans.
• Worked closely with the research team to conduct analysis of prescribing patterns and trends.
• Presented and participated in Advisory Board meetings and provider outreach activities.

• Interpreted and dispensed physicians’ orders based on current state and federal rules and regulations.
• Consulted with the medical and nursing team with regard to disease management, medication dosing, interactions, and potential side effects.
• Ensured accurate documentation and monitoring of patient treatment profiles.
• Compounded and dispensed over 400 pharmaceuticals orders per day including sterile products and chemotherapy products.
• Supervised and collaborated with team of 10 technicians and 50 patient care coordinators.
• Ensured all work done by pharmacy technicians met pharmacy policies and procedures prior to shipping.
• Conducted cycle counts and quarterly inventory.

• Patient Counseling
• Supervised and trained technicians and pharmacy students.
• Maintained customer satisfaction and resolved patient service issues.
• Maintained proper documentation, pharmacy workflow, and error prevention.
• Adhered to procedures in quality assurance and record keeping.
• Interacted with insurance providers concerning billing issues.
• Dispensed and compounded prescriptions.
• Purchased and maintained inventory; including returns of outdated or recalled medications.