Michelle Boatman
Belle,MO
Summary
Compassionate therapist with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants.
Overview
30
30
years of professional experience
Work History
License, Practical Counselor
Aspire Change LLC
01.2021 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
License Practical Counselor
Benton Street Counseling LLC
03.2015 - 12.2020
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Branch President
Maries County Bank
10.2009 - 02.2013
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
Loan Officer
Maries County Bank
01.2008 - 10.2009
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Teller Manager
Maries County Bank
03.2003 - 01.2008
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Reduced operational costs by identifying areas for improvement in workflow efficiency and resource allocation.
- Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
Teller/IT Computer Operator
Maries County Bank
09.1994 - 01.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Education
Master of Arts -
Webster University
St Louis, MO03.2016
MBA - Business Administration And Management
Webster University
St Louis, MO05.2009
Skills
- Skilled in intake interviewing
- Counseling
- Public speaking ability
- HIPAA
- Mental Health Support
- Self-care strategies
- Building rapport
- Client Advocacy
- Crisis Intervention Techniques
- Behavior monitoring
- Anger Management
- Adolescent Counseling
- Treatment Planning
- Suicide Prevention
- Client Needs Assessment
Timeline
License, Practical Counselor
Aspire Change LLC
01.2021 - Current
License Practical Counselor
Benton Street Counseling LLC
03.2015 - 12.2020
Branch President
Maries County Bank
10.2009 - 02.2013
Loan Officer
Maries County Bank
01.2008 - 10.2009
Teller Manager
Maries County Bank
03.2003 - 01.2008
Teller/IT Computer Operator
Maries County Bank
09.1994 - 01.2008
Master of Arts -
Webster University
MBA - Business Administration And Management
Webster University