Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Boatner

Michelle Boatner

Shawnee

Summary

Professional with solid background in import operations and logistics. Demonstrates strong organizational skills, attention to detail, and deep knowledge of customs regulations and documentation. Known for effective team collaboration and adaptability in dynamic environments. Consistently focused on achieving optimal results and delivering reliable support.


Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

13
13
years of professional experience

Work History

Sales Associate

TJ Maxx
10.2023 - Current
  • Enhanced customer experience through personalized service and product knowledge.
  • Managed inventory levels, ensuring optimal stock availability and organization.
  • Trained new associates on sales techniques and product features.
  • Collaborated with team to develop promotional strategies that increased foot traffic.
  • Processed transactions accurately using POS systems, maintaining cash drawer integrity.
  • Resolved customer inquiries and complaints effectively, fostering positive relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Imports Clerk

Komar Distribution Services
02.2013 - Current
  • Assisted in preparing import documentation to ensure compliance with regulations.
  • Coordinated with suppliers to track shipment statuses and resolve discrepancies.
  • Supported inventory management by updating records and maintaining accuracy in systems.
  • Learned to operate import software for processing shipments and generating reports.
  • Collaborated with logistics teams to facilitate timely arrivals of imported goods.
  • Conducted quality checks on incoming shipments to verify product condition and specifications.
  • Aided in filing and organizing import paperwork for efficient retrieval and audit readiness.
  • Demonstrated excellent problem-solving skills when faced with unexpected challenges during the import process.
  • Maintained detailed records of all import transactions, facilitating accurate reporting and analysis for management review.
  • Improved invoice accuracy by meticulously reviewing import documents and reconciling discrepancies in a timely manner.
  • Accelerated import clearance timeframes by promptly preparing and submitting necessary documentation.
  • Reduced customs delays by maintaining up-to-date knowledge of import regulations and compliance requirements.
  • Managed multiple priorities simultaneously without compromising attention to detail or quality of work outputted.
  • Coordinated shipments of product from country of origin to final destination by both air and land transport.
  • Processed import documentation to ensure compliance with regulations and timely shipments.
  • Coordinated with customs brokers to facilitate efficient clearance of imported goods.

Education

High School Diploma -

McAlester High School
McAlester, OK

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Teamwork orientation
  • Warehouse operations
  • Invoice processing
  • Shipping procedures
  • Documentation expertise
  • Accurate data entry
  • Documentation review
  • Proficient in Excel, microsoft, CGS and ACS

Timeline

Sales Associate

TJ Maxx
10.2023 - Current

Imports Clerk

Komar Distribution Services
02.2013 - Current

High School Diploma -

McAlester High School

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