Experienced professional focused on improving business compliance, workflow and processes through detailed analysis and recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in Microsoft Excel. Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 10 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Skills
Critical Thinking and Analysis Contract Compliance Business Operations Analysis Regulatory Compliance Microsoft Office Reports and Documentation Effective and Professional Communication Price Testing and Analysis Report Preparation Reporting Tools Business Management Data Quality Report Creation Sampling Techniques Audit Plan Development Document Recordkeeping Forecasting Contract Auditing Data Review Customer Experience Processes and Procedures Analytical Skills Project Scope Analysis Records Filing Presentations Expense Reports Special Project Coordination Contract Development Project Planning
Work History
Auditor
Cotiviti
08.2022 - Current
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Planned and executed follow-up audits at appropriate intervals.
Executed audit phases and entered data into accounting software for analysis.
Interviewed auditees to gather data needed to conduct audits.
Analyzed data and findings to prepare reports detailing financial information.
Consulted clients on internal control systems development and audit program improvements.
Performed observations and evaluated supporting documents to supplement audit findings.
Senior Data Analyst
MO Public Service Commission
Jefferson City, MO
07.2013 - 07.2022
Review, interpret, and apply regulatory and compliance standards;
Project management;
Develop and file expert testimony;
Participate in discussions with stakeholders and management regarding proposed programs or projects;
Submit formal written requests for data and review numerical data provided to identify trends, necessary adjustments, and verify data is accurate
Perform analysis of data using Excel and Access;
Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms;
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests;
Identified and documented detailed business rules and use cases based on requirements analysis;
Collaborated with business-unit leaders to identify and prioritize problems;
Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements;
Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for Commissioners, management, and utility personnel;
Used statistical methods to analyze data and generate useful business reports;
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources;
Reviewed files, records and other documents to obtain business information and key data informing responses to development requests; and
Data Analyst
MO Public Service Commission
Jefferson City, MO
01.2011 - 07.2013
Developed and filed expert testimony;
Prepared energy efficiency statistics for dissemination to management and lawmakers;
Worked cooperatively with external and internal customers;
Led projects and analyzed data to identify opportunities for improvement;
Identified issues, analyzed information and provided solutions to problems;
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Increased customer satisfaction by resolving issues;
Proved successful working within tight deadlines and fast-paced atmosphere;
Carried out day-to-day duties accurately and efficiently;
Drove operational improvements which resulted in savings to consumers;
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor; and
Used critical thinking to break down problems, evaluate solutions and make decisions.
Consumer Services Specialist II
MO Public Service Commission
Jefferson City, MO
06.1999 - 12.2010
Audited utility customer accounts;
Made process improvement suggestions regarding billing and operational procedures;
Provided technical advice and assistance on management systems and techniques;
Reviewed and interpreted federal and state laws, rules, regulations, policies, and procedures;
Investigated and responded to consumer complaints and inquiries;
Increased customer satisfaction by resolving issues;
Carried out day-to-day duties accurately and efficiently;
Used critical thinking to break down problems, evaluate solutions and make decisions;
Resolved problems, improved operations and provided exceptional service;
Collaborated with team members to achieve target results;
Identified issues, analyzed information and provided solutions to problems;
Developed and maintained courteous and effective working relationships;
Led projects and analyzed data to identify opportunities for improvement; and
Conducted research, gathered information from multiple sources and presented results.
Education
Bachelor of Science - Human Resources Management & Business Management
