Michelle Bocklage
Freeburg,Missouri
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Auditor
Cotiviti
South Jordan, UT
08.2022 - Current
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Consulted clients on internal control systems development and audit program improvements.
- Interviewed auditees to gather data needed to conduct audits.
- Executed audit phases and entered data into accounting software for analysis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Interviewed business owners to understand needs and explain audit scope.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Contract review and application of terms.
Senior Research/Senior Data Analyst
State Of Missouri
Jefferson City, MO
07.2013 - 08.2022
- Completed spreadsheets on specific data tracking vectors for upload to central project database.
- Developed polished visualizations to share results of data analyses.
- Participated in project status update meetings, keeping stakeholders apprised of ongoing data collection efforts and preliminary results.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Adhered to appropriate privacy legislation involving participants' personal information.
- Compiled, cleaned and manipulated data for proper handling.
- Ran statistical analyses within software to process large datasets.
- Reviewed contracts (tariffs) to obtain pricing and process requirements applicable to the data sets obtained.
Data Analyst
State Of Missouri
Jefferson City, MO
01.2011 - 07.2013
- Developed and implemented data governance policies and procedures.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Tested data prediction algorithms based on historical data.
- Created dashboards to monitor and track key performance indicators.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Generated ad-hoc reports to evaluate specific business requirements.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Provided technical support for troubleshooting analytics and reporting issues.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created data models to support decision-making processes.
- Documented effective and replicable methods for extracting data and organizing data sources.
Consumer Services Specialist II
State Of Missouri
Jefferson City, MO
06.1999 - 12.2010
- Investigated and resolved accounting and service concerns surrounding consumer utility accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to resolve consumer concerns or educate consumers.
- Trained new personnel regarding company operations, policies and services.
- Built lasting relationships with clients, customers and other team members based on trust and reliability.
- Educated customers about billing, payment processing and support policies and procedures.
- Reviewed and interpreted federal and state laws, rules, regulations, policies, and procedures.
- Department project manager for Electronic Filing and Information System.
Education
MBA - Business Administration And Management
Columbia College
Columbia, MOBachelor of Science - Business Administration And Management
Columbia College
Columbia, MOSkills
- Critical Thinking and Analysis
- Contract Compliance
- Business Operations Analysis
- Regulatory Compliance
- Microsoft Office
- Reports and Documentation
- Effective and Professional Communication
- Price Testing and Analysis
- Report Preparation
- Reporting Tools
- Business Management
- Data Quality
- Sampling Techniques
- Report Creation
- Record Examination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Auditor
Cotiviti
08.2022 - Current
Senior Research/Senior Data Analyst
State Of Missouri
07.2013 - 08.2022
Data Analyst
State Of Missouri
01.2011 - 07.2013
Consumer Services Specialist II
State Of Missouri
06.1999 - 12.2010
MBA - Business Administration And Management
Columbia College
Bachelor of Science - Business Administration And Management
Columbia College