Michelle Boehme
Palacios,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, EHR, Zoom and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet desired results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Virtual Administrative Assistant & Data Entry
Savy Care Digital Solutions
10.2021 - Current
- Proficiency in medical terminology and pronouncing drug names.
- Obtain prior authorizations for office visits, medical procedures and medications. CPT/ICD-10
- Ensured accuracy in data entry tasks while upholding strict attention to detail for consistent quality control measures within company databases.
- Enhanced team collaboration through proficient coordination of virtual meetings and conference calls across various time zones.
- Enhanced customer relations through prompt resolution of inquiries via phone or email communication channels.
- Improved client satisfaction by managing calendars, scheduling meetings, and organizing travel arrangements for executives.
- Handled confidential information discreetly, ensuring the privacy of clients and executives.
- Boosted overall efficiency by creating and maintaining organized digital filing systems for easy document retrieval.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Intern Information Technology Assistant
Palacios Independent School District
05.2023 - 08.2023
- Managed administrative tasks, including scheduling, correspondence, and data entry
- Supported staff in updating and configuring servers
- Mass software updates, installation of new software, and software removal
- Developed and maintained detailed records, improving data accuracy and accessibility.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Collaborated with senior management on new initiatives to build confidence.
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Maintained optimal server performance through continuous monitoring, updates, and capacity planning .
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
Sterile Processing Tech II
Houston Methodist Sugarland Hospital
04.2017 - 08.2019
- Proficiency in medical terminology.
- Assisted with inventory management, ensuring the availability of necessary medical supplies
- Worked closely with the medical team to ensure equipment was available and operational for procedures.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Implemented a robust quality assurance program, tracking key performance indicators and using data-driven insights to drive continuous improvement efforts within the department.
- Ensured proper sterilization of delicate surgical tools by implementing a thorough inspection process prior to release for use in the operating room.
- Maintained accurate inventory records for all instruments and equipment, minimizing delays in surgical procedures due to missing or damaged items.
- Conducted regular audits of sterilization processes, ensuring compliance with industry standards and best practices.
- Organized staff schedules to maximize productivity while maintaining appropriate staffing levels according to workload demands.
- Coordinated with surgeons during complex cases to ensure proper instrumentation was available as needed during surgery.
- Stayed current on industry trends, technologies, and regulations by attending conferences, workshops, and continuing education courses related to sterile processing management.
- Initiated staff cross-training programs to increase versatility among team members while reducing potential bottlenecks in workflow productivity during peak periods or absences.
Sr. Medical Assistant
Templeton Breast Care
09.2008 - 12.2016
- Proficiency in medical terminology and pronouncing drug names.
- Verify patient insurance benefits and obtain prior authorizations for office visits or medical procedures.
- Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
- Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
- Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
- Educated patients on health maintenance strategies, promoting wellness through preventive care measures such as immunizations and screenings.
- Improved office efficiency by streamlining appointment scheduling and optimizing workflow processes.
- Demonstrated commitment to professional growth by attending continuing education seminars and maintaining current certification as a Medical Office Manager.
- Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
- Ensured timely administration of medications, following established protocols for safe dosage and drug interactions.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to ensure accurate billing and reimbursement.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associates of Science in Early Childhood Education -
Ashworth College
05.2024
Medical Assistant -
Texas School of Business
10.2003
Skills
- Knowledge of hospital pharmacy workflows and processes
- Proficient in medical terminology, drug names, and manufacturers
- Attention to Detail
- Experienced with Electronic Health Records (EHR)
- Strong analytical and problem-solving skills
- Excellent verbal and written communication
- Ability to work independently and in a team environment
- Ability to manage multiple projects and meet deadlines under pressure
- Formulary Maintenance: Maintain formulary for multiple pharmacy systems
- End-User Support: Assist end-users in resolving application problems
- Database Management: Assist with updates of reference drug database
- Technical Support: Assist technical field support staff with client workstation support
Certification
- Microsoft Azure Certificate, 02/2023
- Medical Assistant Diploma
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Reduced prescribing errors 65% by reaching out to prescribers to verify medication orders.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Intern Information Technology Assistant
Palacios Independent School District
05.2023 - 08.2023
Virtual Administrative Assistant & Data Entry
Savy Care Digital Solutions
10.2021 - Current
Sterile Processing Tech II
Houston Methodist Sugarland Hospital
04.2017 - 08.2019
Sr. Medical Assistant
Templeton Breast Care
09.2008 - 12.2016
Associates of Science in Early Childhood Education -
Ashworth College
Medical Assistant -
Texas School of Business
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