I love mentoring with my job at ATLAS of Sioux Center
Michelle Boer
Sioux Center,IA
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Overview
25
25
years of professional experience
Work History
Store Manager
2nd Chance Depot Owned by ATLAS Of Sioux Center
06.2018 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and volunteers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manage store volunteers successfully through proactive communication and positive feedback.
- Coordinating volunteers to do pick up and deliveries.
- Repurpose furniture that has been in the store to long and show customers different ideas.
- Staging the store everyday so that it is always changing for our customers.
- QuickBooks
- Reports for Board members
- Facebook, marketing the store and getting customers in.
- Working with the community, youth groups, people that need community service, Dordt University, different businesses, Church serve days, and all the schools...never say no to help at the store. It is beautiful to work with the community and to raise up future volunteers! One of my favorite parts of my job.
Office Manager
Vi Bella
04.2016 - 12.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Payroll (Quickbooks) and HR
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. I was in charge of shipping and receiving and I hired an employee to take care of the mailroom and trained her.
- Implemented a new system...I was the lead person on this project and worked with the company that we bought the system from and then learned the system and helped train the other employees.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- I had two employees that I managed and would handle their performance reviews and I would convey constructive feedback to improve skills when needed. Also making sure that they stayed on task and would give them work to do if needed.
Office Manager
L&W Garbage Service, Inc
03.2007 - 12.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Customer service is extremely important to me.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with agencies such as DOT and drug testing.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated with IT to upgrade office technology, enhancing overall efficiency and data security.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
US Part Time Payroll Administrator
Ritchie Bros. Auctioneers
06.2003 - 02.2007
- Kept personnel files on all US part time employees...this was a fun and challenging job. Working with all US sites and making sure I had all information before I could pay employees. Working a lot with on site managers from phone calls to emails.
- Making sure I had all manual time cards from all sites and then I would have to double check the math and then especially with California had to make sure that I calculated overtime for any hours over 8 hours every day...others states it was overtime over 40 hours.
- Handled complex payroll situations such as garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using ADP and processed payroll to meet all requirements.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance. We would go to ADP training.
- When I left Ritchie Bros. Auctioneers we were in the process of switching over to Oracle...I was excited for this because we were going to have each site would be able to swipe a card to keep track of hours. Wonderful update.
Office Manager
L&W Garbage Service, Inc.
09.1999 - 06.2003
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Customer service is extremely important to me.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers. (My Grandpa always taught me to take care of bad customers and good ones will take care of us.)
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- When I came on board, we did everything on 5X7 cards all customer information for example when they paid and what services they have. Also payroll all done manual and the year end books all by hand. Started first small steps first by creating a Excel spreadsheet for year end books. Then for customers changed over to computer by choosing program and had to enter all information into the computer from the cards and then using Quickbooks for payroll and over time transitioned to Quickbooks for the year end reports.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Contributed to workplace safety by ensuring compliance with agencies such as DOT and drug testing.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Coordinated with IT to upgrade office technology, enhancing overall efficiency and data security.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Education
Lincoln Northeast High School
Lincoln, NESkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Staff training/development
- Decision-Making
- Time Management
- QuickBooks
- Microsoft Office/Word/Outlook
- Excel/PowerPoint
- Willing to Learn
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
My Husband and I love to do Marriage Ministry at our church Bridge of Hope
My Husband and I love to do Encounter weekends
My Husband and I love to go hiking with our dog Tucker
Timeline
Store Manager
2nd Chance Depot Owned by ATLAS Of Sioux Center
06.2018 - Current
Office Manager
Vi Bella
04.2016 - 12.2018
Office Manager
L&W Garbage Service, Inc
03.2007 - 12.2016
US Part Time Payroll Administrator
Ritchie Bros. Auctioneers
06.2003 - 02.2007
Office Manager
L&W Garbage Service, Inc.
09.1999 - 06.2003
Lincoln Northeast High School