Michelle Bohannon
Dacula,GA
Summary
Knowledgeable Property Manager with proven track record in fostering robust community engagement and enhancing member satisfaction. Successfully implemented community initiatives that increased participation and strengthened relationships. Demonstrated excellence in communication and conflict resolution skills, contributing to seamless community operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community ManagerI
CAHEC Management
08.2023 - Current
- Marketed and leased property to prospective residents, explaining terms or occupancy and providing local area information
- Make sure recertification are completed in an timely manner
- Implementing, communicating, and enforcing usage policies within community
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Compliance Manager
Columbia Residential
08.2022 - 08.2023
- Reduced risk exposure for company by identifying and addressing areas of noncompliance.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Prepared records and data for regular audits.
Property Manager
HavenBrook Homes
09.2020 - 08.2022
- Ensuring that property complies with regulations and industry standards
- Communicated with clients and tenants while offering strategic solutions to remedy
- Assisted in responding to correspondence from leases and tenants, increasing department's efficiency
- Proven ability to work both in team setting, independently drive campaign efforts as needed
- Analyze, prepare and manage operational budget of community
- Escalated critical issues to
Assistant Property Manager
Legacy Partners
11.2018 - 08.2020
- Assist conducting market surveys and shop competitive communities
- Monitor Renewals, distribute and follow up on renewal notice
- Kept meticulous records of all correspondence with residents and tenants
- Settled tenant conflicts in most effective manner possible
- Escalated critical issues to property manager to ensure that were immediately rectified
- Established customer-centric focus to build customer loyalty and retention
- Manage 352 units, make sure occupancy stay at 98% or more
Community Director
WI Memphis/Garden View Apt
10.2017 - 11.2018
- Provided asset management analysis to ensure NOI expectations are accurate and align with investor objectives
- Initiated daily building inspections and examined vacant units to ensure readiness for prospective tenant viewings.
- Prepared correspondence, accounting and financial documents for analysis
- Managed approximately 142 units
- Increased occupancy rate 20% with improved marketing and tenant relations strategies.
Assistant Property Manager
Village Green Apt
04.2014 - 10.2017
- Make sure all maintenance request was being completed at timely manner
- Followed up on delinquent tenants and coordinated collection procedures.
- Work closely with Property Manager to create, administer, or modify administrative processes, procedures, and associated manuals
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Assistant Property Manager
Elimington Capital Group LLC/Crescent
02.2011 - 04.2014
- Assisted in creation of marketing objectives and advertising strategies that were utilized in promotional efforts
- Prepare leases and complete appropriate and input information into Onesite
- Settled tenant conflicts in most effective manner possible
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Education
MBA - Business Administration And Management
Strayer University
Atlanta, GAHigh School Diploma -
Penn Foster Career School
Scranton, PA05.2014
Skills
- Leadership and Team Building
- Daily operations management
- Property inspections
- Financial management
- Operational Management and Organization
- Tenant and eviction laws
- Contract Negotiation and Vendor Management
- Regulatory Compliance and Building Codes
- Community engagement
Certification
certified notary public, 10/01/22, 10/01/25
Timeline
Community ManagerI
CAHEC Management
08.2023 - Current
Compliance Manager
Columbia Residential
08.2022 - 08.2023
Property Manager
HavenBrook Homes
09.2020 - 08.2022
Assistant Property Manager
Legacy Partners
11.2018 - 08.2020
Community Director
WI Memphis/Garden View Apt
10.2017 - 11.2018
Assistant Property Manager
Village Green Apt
04.2014 - 10.2017
Assistant Property Manager
Elimington Capital Group LLC/Crescent
02.2011 - 04.2014
MBA - Business Administration And Management
Strayer University
High School Diploma -
Penn Foster Career School
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