MICHELLE BOHANNON
Dacula,GA
Summary
Dynamic Community Manager with a proven track record at CAHEC Management, excelling in property leasing and tenant relations. Expert in regulatory compliance and risk management. Adept at fostering customer loyalty and enhancing operational efficiency, I bring strong analytical skills and a commitment to excellence.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Community Manager
CAHEC Management
Gainesville, GA
08.2023 - Current
- Marketed and leased property to prospective residents, explaining terms or occupancy and providing local area information
- Make sure recertification are completed in an timely manner
- Implementing, communicating, and enforcing usage policies within community
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Compliance Manager
Columbia Residential
Atlanta, GA
08.2022 - 08.2023
- Reduced risk exposure for company by identifying and addressing areas of noncompliance.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Prepared records and data for regular audits.
Property Manager
HavenBrook Homes
Memphis, TN
09.2020 - 08.2022
- Ensuring that property complies with regulations and industry standards
- Communicated with clients and tenants while offering strategic solutions to remedy
- Assisted in responding to correspondence from leases and tenants, increasing department's efficiency
- Proven ability to work both in team setting, independently drive campaign efforts as needed
- Analyze, prepare and manage operational budget of community
- Escalated critical issues to
Assistant Property Manager
Legacy Partners
Southaven, MS
11.2018 - 08.2020
- Assist conducting market surveys and shop competitive communities
- Monitor Renewals, distribute and follow up on renewal notice
- Kept meticulous records of all correspondence with residents and tenants
- Settled tenant conflicts in most effective manner possible
- Escalated critical issues to property manager to ensure that were immediately rectified
- Established customer-centric focus to build customer loyalty and retention
- Manage 352 units, make sure occupancy stay at 98% or more
Community Director
WI Memphis/Garden View Apt
Memphis, TN
10.2017 - 11.2018
- Provided asset management analysis to ensure NOI expectations are accurate and align with investor objectives
- Initiated daily building inspections and examined vacant units to ensure readiness for prospective tenant viewings.
- Prepared correspondence, accounting and financial documents for analysis
- Managed approximately 142 units
- Increased occupancy rate 20% with improved marketing and tenant relations strategies.
Assistant Property Manager
Village Green Apt
Memphis, TN
04.2014 - 10.2017
- Make sure all maintenance request was being completed at timely manner
- Followed up on delinquent tenants and coordinated collection procedures.
- Work closely with Property Manager to create, administer, or modify administrative processes, procedures, and associated manuals
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Assistant Property Manager
Elimington Capital Group LLC/Crescent
Memphis, TN
02.2011 - 04.2014
- Assisted in creation of marketing objectives and advertising strategies that were utilized in promotional efforts
- Prepare leases and complete appropriate and input information into Onesite
- Settled tenant conflicts in most effective manner possible
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2014
MBA - Business Administration And Management
Strayer University
Atlanta, GASkills
- Property leasing and management
- Microsoft Excel and Word
- Customer support and relations
- Executive administrative support
- SharePoint and Microsoft Outlook
- Time management and organization
- Computer literacy and skills
- Compliance management
- Cost control and budgeting
- Regulatory reporting and compliance management
- Supervising experience and team management
- Tenant laws and eviction processes
- Research skills and analysis abilities
- Quality control in operations
- Word processing proficiency
- Financial acumen in reporting
- Daily operations management
- Growing experience in leadership
- Documentation skills in financial analysis
- Daily operations management
Certification
Certified Notary Public
Timeline
Community Manager
CAHEC Management
08.2023 - Current
Compliance Manager
Columbia Residential
08.2022 - 08.2023
Property Manager
HavenBrook Homes
09.2020 - 08.2022
Assistant Property Manager
Legacy Partners
11.2018 - 08.2020
Community Director
WI Memphis/Garden View Apt
10.2017 - 11.2018
Assistant Property Manager
Village Green Apt
04.2014 - 10.2017
Assistant Property Manager
Elimington Capital Group LLC/Crescent
02.2011 - 04.2014
High School Diploma -
Penn Foster Career School
MBA - Business Administration And Management
Strayer University