Michelle Bojaj

Executive Director of two independent properties, including a 40 bed memory care and 29 unit condo apartments.

• Increased company efficiency by streamlining internal processes and implementing innovative project management strategies.
• Developed and executed business strategies, resulting in substantial revenue growth and enhanced market share.
• Expanded global presence through strategic partnerships, mergers, acquisitions, and joint ventures.
• Enhanced employee engagement by providing targeted training programs, mentorship opportunities, and performance incentives.
• Led cross-functional teams to achieve company objectives and improve overall productivity.

• Increased organizational efficiency by streamlining processes and implementing new systems.
• Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
• Led successful fundraising campaigns, securing critical resources for program development and expansion.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
• Optimized operational workflows, reducing overhead costs and maximizing resource allocation.

• Overall management of the Sunrise of Bloomfield Hills and Sunrise of West Bloomfield including hiring, training, and coaching, team member
• Acted as the liaison between team members, residents and families
• Continued to be a 1:1 training leader and group training leader for the region
• Assisted Executive Director with managing community budget
• Experience with management of Resident’s monthly dues
• Effectively managed department labor and budget
• Responsible of the management of all department heads
• Successfully resolve team member and department head concerns in a timely and professional manner
• Supported sales in the coordination and implementation of new resident move-ins
• Confident in giving tours to potential new residents and families
• Enthusiastically nourished team moral and created a positive working environment.
• Increased company efficiency by streamlining internal processes and implementing innovative project management strategies.
• Developed and executed business strategies, resulting in substantial revenue growth and enhanced market share.
• Led cross-functional teams to achieve company objectives and improve overall productivity.
• Expanded global presence through strategic partnerships, mergers, acquisitions, and joint ventures.
• Enhanced employee engagement by providing targeted training programs, mentorship opportunities, and performance incentives.
• Transformed corporate culture by instilling a customer-centric mindset across all departments.
• Optimized supply chain operations to reduce costs, decrease lead times, and improve inventory management practices.

• Overall management of 4 communities including hiring, training and coaching team members and department heads
• Oversee and manage finances, occupancy, and budget
• Lowest move-out trend in the region at 0.48 on a 52 week trend by actively working with resident family concerns and financial constraints
• Continued to be a group training leader for the region
• 1:1 Executive Director trainer
• Effectively managed community budget, In 2016 house profit grew to 62% vs budget, additionally the growth from 2015-2016 grew by 30%
• Budget, with a year to year growth of 31%
• Budget, with an additional 17% growth from 2015-2016
• Responsible of the management of all department heads
• Have helped evolve 4 department heads into 1:1 trainers for the region
• Successfully resolve team member and department head concerns in a timely and professional manner
• In 2015 the team scored an overall engagement score of 62%, year to year growth with team engagement grew to 97%
• Supported sales in the coordination and implementation of new residents
• Confident in giving tours to potential new residents and families.
• Streamlined operations by implementing efficient processes and procedures, leading to increased productivity and reduced operational costs.
• Boosted employee satisfaction through the development of comprehensive training programs and performance management initiatives.
• Managed complex projects with tight deadlines, ensuring timely completion and seamless execution.
• Developed strong relationships with key partners, suppliers, and vendors, resulting in improved collaboration and cost savings.

• Increased organizational efficiency by streamlining processes and implementing new systems.
• Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Led successful fundraising campaigns, securing critical resources for program development and expansion.
• Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
• Optimized operational workflows, reducing overhead costs and maximizing resource allocation.

• Overall management of the Memory Care Neighborhood and Assisted Living neighborhood, including hiring, training, coaching, team members
• Built a relationship with new families by providing daily e-mails, phone calls and up held a reputation of being available at all times to address concerns or questions immediately
• This process has helped to build a relationship with residents, and families
• Continued to be a 1:1 training leader and group training leader for the region
• Daily review of payroll reports for both neighborhoods in our community- stayed within company guidelines and has held standard staffing
• Scheduled for 55 team members
• Assisted in guidance and support to numerous communities
• Working side by side with ED & DOS to maintain strong census
• Developed and implemented appropriate plans for residents
• Assisted Executive Director in completing annual community budget
• Managed the department’s budget including labor and other expenses
• Oversee planning for potential residents, family events, activities of daily living for seniors
• Continued to maintain a completion and compliance with all safety regulations and team member files
• Maintained a strong group of Lead Care mangers as well as care mangers
• Developed growth in our team and our leads
• Developed, organized operation of memory care neighborhoods
• I have built and up held an excellent reputation in service delivery, safety hydration resident engagement, resident care, and team member engagement.

• Overall management of the Memory Care Neighborhood including hiring, training, coaching, team members
• Knowledge of the state regulations, I have ensured that company stays within compliance
• This has been a success by supervising and coaching team members
• Neighborhood has been in state compliance and Quality Control Compliance holding a 97 percent in these areas
• Assisted in guidance and support to numerous communities in Michigan and other states
• Maintained 100% compliance on all training
• Increased and maintained memory care neighborhood above budget within the last three years
• Mentored new leaders within the organization
• Developed and held new trainings with different communities
• 1:1 training leader and group training leader
• Daily review of payroll reports- stayed within company guidelines and has held standard staffing
• Contacted performance appraisals
• Established a relationship with the Alzheimer’s Association
• Established relationships with Hospice and Homecare companies to ensure quality care and built a relationship to partner in marketing aspects
• Maintained a completion and compliance with all safety regulations, team member files
• Developed and maintain appearance of community while enhancing programming for residents
• Scheduled for thirty team members
• Developed program activities for residents with memory impairment
• Worked side by side with the marketing department -Modeled suites to company standards for potential residents
• Built a relationship with new families by providing daily e-mails, phone calls and up held a reputation of being available at all times to address concerns or questions immediately
• This process has me to build a neighborhood with zero move-outs due to disaffection and have continued to keep neighborhood six residents above company budget.