Michelle Bonafe

Results-driven Member Service Advocate with a proven track record of providing exceptional customer service and support. Skilled in active listening to assess member needs and deliver personalized solutions. Proficient in managing multiple priorities simultaneously and resolving inquiries efficiently. Excellent analytical and communication skills combined with a self-motivated and goal-oriented approach.

• Customer service: greeting customers in person and by telephone; able to handle complaints with diplomacy.
• Ability to work with little or no supervision and to manage multiple tasks at once.
• Analyze clients information pertaining to their credit accounts, check for medical coverage through database.
• Ability to communicate with diverse populations.
• General office: data entry; typing; filing; using photocopy and facsimile machine; answering multi-line phone system.
• Prepare and review bank deposits and generate daily reports.
• Ability to meet deadlines while maintaining accuracy and adapt quickly to changing needs.
• Oversee all facets of stock, inventory and unloading of merchandise.
• Submit and fill orders upon request to meet the needs of the clients.
• Oversee all facets of opening and closing a daycare facility, conduct classroom assignments (curriculum), supervise staff members.

• First Aid Certification - American Red Cross or American Heart Association.
• CPR/AED Certification
• Basic Life Support (BLS) Certification - American Heart Association.