Michelle Bonilla
Davis,CA
Summary
Dedicated to offering exceptional assistance to team members and clients for growth of the workplace. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Eager to learn how to be of help and open-minded when it comes to problem-solving. Positive and upbeat with strong relationship-building abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Receptionist
The Hills Post Acute
03.2023 - 08.2023
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices while managing check-in process.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Trained new team members on company procedures, customer service and issue resolution.
Intern
Women's Health Center Of Anaheim
07.2022 - 08.2022
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Communicated with patients, families, and answered telephone calls to answer questions and provide reassurance and direct calls to staff.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Bachelor of Science - Neurobiology, Physiology, And Behavior
University of California, Davis
Davis06.2023
Skills
- Customer Complaint Resolution
- Office Management
- Relationship Building
- Bilingual
- Computer Proficiency
- Friendly and welcoming
Certification
- CPR Certified
- Stop the Bleed Certified
- Food Handler's Certification
Languages
Spanish
Native or Bilingual
French
Limited Working
Timeline
Receptionist
The Hills Post Acute
03.2023 - 08.2023
Intern
Women's Health Center Of Anaheim
07.2022 - 08.2022
Bachelor of Science - Neurobiology, Physiology, And Behavior
University of California, Davis