Michelle Bonner
Customer Service Specialist
Jensen Beach,FL
Summary
My objective is to be able to seek a challenging position in multiple business fields where I can utilize my skills as well as experience to contribute to the success of the company. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Experience Agent
Tiara Condominium
2023.11 - 2024.07
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
- Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
Receptionist Administrator
Mazda Dealership
2023.01 - 9 2023
- My performance duty consisted of greeting visitors, helping guests navigate through an office, and supplying customers with refreshments as they wait as well as scheduling maintenance appointments and receiving, detailing and organizing documents for completed office sales.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Mobile Expert
T-Mobile
2022.10 - 2023.02
- As a mobile expert I facilitated retail sales of cellular devices and wireless services while demonstrating outstanding customer service as well being able to up sale products and complete the task of commission every month.
Hostess Manager
Duffy's Sports Grill
2021.05 - 2022.11
- As a server my job responsibilities were attending to diners before, during, and after their meals by helping them place, receive, and pay for their orders
- As a hostess my job responsibilities was to welcome guests in a warm and friendly manner.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Facilitated team building activities, strengthening relationships among staff and improving overall team performance.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
Customer Service Sales Associate
Walgreens
2021.05 - 2021.12
- As a sales Associate my job responsibilities were to assist customers in a variety of departments, including photo development, grocery, pharmacy, and health and beauty sections.
Education
Completed, Received Diploma - Sales, Merchandising, And Marketing
Palm Beach Gardens High School
Palm Beach Gardens, FL 2019.08 - 2022.05
Skills
Conflict management
Typing
Retail sales
Phone etiquette
Leadership
Resilience
Guest Relations
Office Equipment Maintenance
Reception Management
Scheduling appointments
Multi-line phone operation
Document scanning and digitization
Data Entry
Excellent Communication
Microsoft Office
Organizational Skills
Customer Service Management
Handling Complaints
Problem-solving aptitude
Adaptability and Flexibility
Timeline
Customer Experience Agent
Tiara Condominium
2023.11 - 2024.07
Receptionist Administrator
Mazda Dealership
2023.01 - 9 2023
Mobile Expert
T-Mobile
2022.10 - 2023.02
Hostess Manager
Duffy's Sports Grill
2021.05 - 2022.11
Customer Service Sales Associate
Walgreens
2021.05 - 2021.12
Completed, Received Diploma - Sales, Merchandising, And Marketing
Palm Beach Gardens High School
2019.08 - 2022.05
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