Michelle Borum
Elk River,MN
Summary
Results-driven product management professional with proven track record in driving product innovation and lifecycle management. Known for fostering team collaboration and aligning product strategies with market demands. Recognized for strong analytical thinking and adaptability in dynamic environments.
Overview
23
23
years of professional experience
4
4
Certification
Work History
Senior Product Owner
Marcus Food Company
08.2022 - Current
- Senior Product Owner leading a global Agile team across Dublin, Boston, and Pakistan to deliver CRM and ERP solutions that enhance speed, transparency, and business alignment. Translates complex requirements into actionable roadmaps and user-focused solutions that improve efficiency, compliance, and stakeholder confidence.
- Partner with global leadership across Dublin, Boston, and Pakistan to lead an offshore Agile team, improving delivery speed, transparency, and alignment through effective sprint planning, backlog refinement, and retrospectives.
- Serve as the voice of the customer, translating business goals and compliance requirements into actionable user stories, acceptance criteria, and roadmap initiatives that deliver measurable business value.
- Act as the subject matter expert for the CRM solution, guiding a cross-functional team to ensure product decisions align with strategic objectives and enhance user experience.
- Create workflow diagrams, online help, and training materials to support adoption, change management, and operational compliance.
- Delivered an automated CRM/ERP credit-application solution that reduced approval times, improved data accuracy, and strengthened stakeholder confidence in process efficiency and data integrity.
Product Owner
Aptean (formerly Open Systems Accounting Software)
03.2017 - 07.2022
- Product Owner leading global ERP and compliance initiatives within regulated industries, driving delivery of a seed-to-sale Cannabis Vertical integrated with Traverse ERP. Partnered across regions and functions to align vision, roadmap, and data transparency through Agile delivery, Power BI insights, and stakeholder collaboration.
- Directed global development of a Traverse ERP-integrated Cannabis Vertical, ensuring adherence to seed-to-sale regulatory reporting and logistics tracking mandates.
- Partnered across business and regulatory teams to align product vision, roadmap, and backlog priorities with compliance timelines and stakeholder needs.
- Coordinated IT Planning and cross-team dependency management across the U.S., Costa Rica, India, and the Netherlands.
- Delivered Power BI and SQL dashboards that enhanced traceability and audit readiness.
- Contributed to the organization's shift from Waterfall to Scrum, enhancing release predictability, stakeholder engagement, and cross-team communication.
- Served as a liaison between third-party vendors and internal development teams, guiding integration efforts with Traverse ERP to improve transaction accuracy, streamlined workflows, and strengthened compliance.
- Streamlined core release enhancement details with other internal departments, resulting in teams being more prepared and equipped to manage customer inquiries.
- Documented requirements and managed delivery of Traverse ERP year-end compliance updates, ensuring on-time releases aligned with government deadlines and enabling thousands of companies to complete year-end closings and issue W-2/1099 forms to be disbursed by federal guidelines.
Solutions Analyst
Open Systems Accounting Software (now Aptean)
07.2010 - 03.2017
- Acted as a cross-functional Solutions Analyst bridging product, development, and vendor teams to deliver compliant, high-quality ERP solutions. Known for driving integration accuracy, enhancing communication across departments, and ensuring timely delivery of regulatory updates.
Quality Assurance Manager
Open Systems Accounting Software (now Aptean)
01.2007 - 07.2010
- I was promoted to a Quality Assurance Manager role after being a Quality Assurance Analyst as the Managed Services Consulting team experienced growth. I was a hands-on QA Manager that led a high-performing team while implementing new processes to strengthen analytical insights and stakeholder confidence.
- Built and led a QA team by hiring, training, and mentoring two team members, one of whom earned a promotion, while I remained hands-on with test planning, execution, and release validation. This resulted in improved product quality, reduced defects, and faster release cycles.
- Developed and implemented standardized QA SOPs that enhanced collaboration, traceability, and testing consistency across the team, resulting in higher accuracy and more predictable release outcomes.
- Tracked and analyzed defects by customer project and duration, providing stakeholders with data-driven insights that increased transparency into project successes and root causes of failure.
ERP Presales, Implementation Specialist, and QA Analyst
Open Systems Accounting Software (now Aptean)
01.2003 - 01.2007
- Supported the full ERP lifecycle from customer demonstrations through implementation to customer modifications, ensuring every solution met quality standards.
- Presented customized onsite and remote product demonstrations showcasing functional and technical features for prospective clients.
- Responsible for implementing core ERP, B2C, and modified customer specific solutions on-site along with user training, and post-implementation troubleshooting to ensure smooth adoption and customer satisfaction.
- Identified and documented defects using Azure DevOps, collaborated with developers for a quick resolution, and verified all modifications outlined in the Statement of Work (SOW) met the Definition of Done (DoD).
Education
Bachelor of Science - Business Administration
University of Wisconsin–La Crosse
Skills
- Strategic visioning
- Design thinking
- Complex Problem-solving
- User story creation
- Acceptance criteria development
- Verbal and written communication
- Data-driven decision making
- Backlog prioritization
- Adaptability and flexibility
- Data analysis
- Scrum framework
- Product Lifecycle Management
Certification
- AI for Product Owners Microcredential | Scrum Alliance
- Certified Agile Leader 1 (CAL 1) | Scrum Alliance
- Certified ScrumMaster (CSM) | Scrum Alliance
- Certified Scrum Product Owner (CSPO) | Scrum Alliance
- Certified Software Test Professional (CSTP) | International Institute for Software Testing
Timeline
Senior Product Owner
Marcus Food Company
08.2022 - Current
Product Owner
Aptean (formerly Open Systems Accounting Software)
03.2017 - 07.2022
Solutions Analyst
Open Systems Accounting Software (now Aptean)
07.2010 - 03.2017
Quality Assurance Manager
Open Systems Accounting Software (now Aptean)
01.2007 - 07.2010
ERP Presales, Implementation Specialist, and QA Analyst
Open Systems Accounting Software (now Aptean)
01.2003 - 01.2007
Bachelor of Science - Business Administration
University of Wisconsin–La Crosse