Michelle Bourget
Kittery,ME
Summary
Proficient Manager and trainer that delivers encouragement and feedback to help employees be successful. Energetic professional with a sense of urgency. Well-trained in Management, Sales, Inventory Control, Customer Service, and Operations. Looking to branch out and try new things.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Manager
Odeko
Eliot, ME
09.2023 - 07.2026
- Inventory management, reduced stock discrepancies and improved order fulfillment accuracy.
- Analyzed performance metrics to identify areas for improvement for employees
- Facilitated regular team meetings to discuss operational challenges and develop strategic solutions collaboratively.
- Supervised operations and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Increased profit by streamlining operations.
- Forklift operator and trainer
- Shipping and receiving product, and picking orders with RF-Smart device.
Merchandiser
Southern Glazer's Wine And Spirits
Fort Collins, CO
02.2023 - 07.2023
- Established vendor relationships to support product availability and enhance sales opportunities.
- Created innovative visual displays to engage customers and drive sales.
- Maintained stocked shelves, displays, and coolers to attract customers and support sales initiatives.
- Traveled to various accounts daily, ensuring punctuality and reliability in service delivery.
- Efficiently operated hand trucks and pallet jacks to transport merchandise within the warehouse.
Manager/ Trainer/ Stocker
Super Market Liquors
Fort Collins, CO
01.2020 - 01.2023
- Successfully closed business, locked doors, counted money, and kept ordinance.
- Purchased beer inventory from suppliers to maintain stock levels.
- Onboarded new employees with training and new hire documentation.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting and stocking merchandise.
- Created social media posts to promote sales.
- Promoted alcohol sales, and provided recommendations for customers.
Kitchen Manager
Nothing Bundt Cakes
Fort Collins, CO
04.2018 - 12.2019
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Completed baking pars daily, and kept track of all inventory.
Head Baker
Izzys Cheesecake
Portland, ME
06.2015 - 01.2018
- Managed training, disciplining and motivating employees.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Education
Associate of Applied Science - Business Administration And Management
Front Range Community College
Fort Collins, COHigh School Diploma -
Marshwood High School
South Berwick, ME06-2010
Skills
- Managerial skills
- Skilled trainer
- Spirit, wine and beer expertise
- Identification checks
- Cash Handling
- Point of sale operation
- Ordering procedures
- Customer Relationships
- Shipping and Receiving product
- Forklift Certified
- Inventory Control
- Problem Solving
Certification
Fork Lift Certified
Timeline
Operations Manager
Odeko
09.2023 - 07.2026
Merchandiser
Southern Glazer's Wine And Spirits
02.2023 - 07.2023
Manager/ Trainer/ Stocker
Super Market Liquors
01.2020 - 01.2023
Kitchen Manager
Nothing Bundt Cakes
04.2018 - 12.2019
Head Baker
Izzys Cheesecake
06.2015 - 01.2018
High School Diploma -
Marshwood High School
Associate of Applied Science - Business Administration And Management
Front Range Community College
Education
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