MICHELLE Bourque
Allenstown,USA
Summary
Efficient and reliable LNA with 20+ years experience in a Hospital, Home Health, Nursing Home setting. Assisted with technical nursing treatments, supported diagnostic procedures and charted resident records. Interested in a full-time role as a nursing assistant in a top-notch healthcare facility or Hospital.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
Work History
LNA
Hillsbrook Village
07.2024 - Current
- Provides patient care in a manner conducive to safety and comfort.
- Patient care includes, but is not limited to: Assists patient with or performs Activities of Daily Living (ADL);
- Obtains and records Vital Signs and weights per policy;
- Positions patients in correct body alignment in and out of bed.
- Applies adaptive equipment as ordered
- Assists physician and/or licensed nurse with treatments and procedures as needed;
- Participates in the care planning process and implements care according to care plan;
- Performs skin care treatments, as permitted by state regulation;
- Applies simple clean dressings, slings, stockings, and support bandages, under direction of the licensed nurse, as permitted by state regulation;
- Feeds or assists patients with meals and provides additional nourishment and hydration per care plan;
- Records patient's oral intake and output; Uses Point Click Care (PCC-POC) according to the Business Processes;
- Answers call light or bell promptly, delivers messages, cleans areas of spillage or accidents;
- Uses Standard precautions when caring for all patients Adheres to Contact and/or Droplet Precautions as indicated;
- Participates in the orientation of new nursing assistants;
- Reports changes in patient's condition, patient/family concerns or complaints to charge nurse and/or supervisor;
- Assists with patient discharge as requested;
- Assists with the orientation of newly hired LNAs
- Promotes a culture of safety to ensure a healthy practice and living environment;
- Collaborates and coordinates with other departments to provide timely effective care consistent with individual's needs, choices and preferences;
- Contributes to an environment that is respectful, team-oriented, and responsive to the concerns of staff, patients and families;
- Participates in quality improvement activities as requested;
- Maintains confidentiality and protects sensitive Protected Health Information (PHI) at all times;
- Stays and works beyond scheduled shift if needed to meet state staffing requirements and/or needs of patients; Performs other duties as requested.
Revenue Recovery Specialist
Knowtion Health
07.2021 - Current
- Analyzed revenue discrepancies to identify root causes and implement corrective actions.
- Collaborated with cross-functional teams to streamline revenue recovery processes.
- Developed and maintained comprehensive documentation for billing and recovery procedures.
- Trained junior staff on best practices in revenue recovery techniques and tools.
- Implemented process improvements that reduced time spent on claim resolutions.
- Improved revenue recovery rates by identifying and resolving billing discrepancies in a timely manner.
LNA
Pleasant View Center
06.2017 - 07.2021
- Provides patient care in a manner conducive to safety and comfort.
- Patient care includes, but is not limited to: Assists patient with or performs Activities of Daily Living (ADL);
- Obtains and records Vital Signs and weights per policy;
- Positions patients in correct body alignment in and out of bed.
- Applies adaptive equipment as ordered
- Assists physician and/or licensed nurse with treatments and procedures as needed;
- Participates in the care planning process and implements care according to care plan;
- Performs skin care treatments, as permitted by state regulation;
- Applies simple clean dressings, slings, stockings, and support bandages, under direction of the licensed nurse, as permitted by state regulation;
- Feeds or assists patients with meals and provides additional nourishment and hydration per care plan;
- Records patient's oral intake and output; Uses Point Click Care (PCC-POC) according to the Business Processes;
- Answers call light or bell promptly, delivers messages, cleans areas of spillage or accidents;
- Uses Standard precautions when caring for all patients Adheres to Contact and/or Droplet Precautions as indicated;
- Participates in the orientation of new nursing assistants;
- Reports changes in patient's condition, patient/family concerns or complaints to charge nurse and/or supervisor;
- Assists with patient discharge as requested;
- Assists with the orientation of newly hired LNAs
- Promotes a culture of safety to ensure a healthy practice and living environment;
- Collaborates and coordinates with other departments to provide timely effective care consistent with individual's needs, choices and preferences;
- Contributes to an environment that is respectful, team-oriented, and responsive to the concerns of staff, patients and families;
- Participates in quality improvement activities as requested;
- Maintains confidentiality and protects sensitive Protected Health Information (PHI) at all times;
- Stays and works beyond scheduled shift if needed to meet state staffing requirements and/or needs of patients; Performs other duties as requested.
LNA ICU
Elliot Hospital
10.2019 - 06.2021
- Provides patient care in a manner conducive to safety and comfort.
- Patient care includes, but is not limited to: Assists patient with or performs Activities of Daily Living (ADL);
- Obtains and records Vital Signs and weights per policy;
- Positions patients in correct body alignment in and out of bed.
- Applies adaptive equipment as ordered
- Assists physician and/or licensed nurse with treatments and procedures as needed;
- Participates in the care planning process and implements care according to care plan;
- Performs skin care treatments, as permitted by state regulation;
- Applies simple clean dressings, slings, stockings, and support bandages, under direction of the licensed nurse, as permitted by state regulation;
- Feeds or assists patients with meals and provides additional nourishment and hydration per care plan;
- Records patient's oral intake and output; Uses Point Click Care (PCC-POC) according to the Business Processes;
- Answers call light or bell promptly, delivers messages, cleans areas of spillage or accidents;
- Uses Standard precautions when caring for all patients Adheres to Contact and/or Droplet Precautions as indicated;
- Participates in the orientation of new nursing assistants;
- Reports changes in patient's condition, patient/family concerns or complaints to charge nurse and/or supervisor;
- Assists with patient discharge as requested;
- Assists with the orientation of newly hired LNAs
- Promotes a culture of safety to ensure a healthy practice and living environment;
- Collaborates and coordinates with other departments to provide timely effective care consistent with individual's needs, choices and preferences;
- Contributes to an environment that is respectful, team-oriented, and responsive to the concerns of staff, patients and families;
- Participates in quality improvement activities as requested;
- Maintains confidentiality and protects sensitive Protected Health Information (PHI) at all times;
- Stays and works beyond scheduled shift if needed to meet state staffing requirements and/or needs of patients; Performs other duties as requested.
Personal Care Service Provider
Granite State Independent Living
06.2015 - 06.2017
- Home Care Attendant providing personal care such as grooming, toileting, bathing, dressing and undressing, transfers to and from wheelchair, range of motion exercises, meal preparation, household chores such as cleaning, shopping and laundry.
LNA
MAS Medical Staffing
09.2007 - 06.2015
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients in and out of beds, baths, wheelchairs and automobiles.
- Cooked appetizing and satisfying meals and snacks.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
- Assisted with patient transfer and ambulation.
LNA
NHC National HealthCare Corporation
09.2006 - 08.2010
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
LNA
Advantage Care
10.1998 - 09.2006
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
LNA
NHC National HealthCare Corporation
10.1992 - 10.1998
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
Education
License# 006773-24 -
American Red Cross
Manchester, NH05.2019
Skills
- Tubule feedings and medication familiarity
- Compassionate
- Efficient and reliable team player
- Adaptable
- Dementia and Alzheimer's knowledge
- Patient-focused care
- Compassionate caregiver
- Committed team player
- Adaptive equipment
- Blood pressure
- Care planning
- Caregiver
- Emotional support
- Home Care
- Laundry
- Meal preparation
- Assists physician
- Oral hygiene
- Assists patient
- Assists patients
- Bathing
- Patient care
- Protected Health Information
- Range of motion
- Skin care
- Toileting
- Vital signs
- Records Vital Signs
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
Timeline
LNA
Hillsbrook Village
07.2024 - Current
Revenue Recovery Specialist
Knowtion Health
07.2021 - Current
LNA ICU
Elliot Hospital
10.2019 - 06.2021
LNA
Pleasant View Center
06.2017 - 07.2021
Personal Care Service Provider
Granite State Independent Living
06.2015 - 06.2017
LNA
MAS Medical Staffing
09.2007 - 06.2015
LNA
NHC National HealthCare Corporation
09.2006 - 08.2010
LNA
Advantage Care
10.1998 - 09.2006
LNA
NHC National HealthCare Corporation
10.1992 - 10.1998
License# 006773-24 -
American Red Cross