Michelle Bowen
Vancouver,Washington
Summary
MEDICAL BILLING/CODING & SURGERY SPECIALIST Detailed oriented and quality focused professional trained in medical administrative support. Highly experienced in account reconciliation, patient benefits, referrals, authorizations, and surgery scheduling. Offer solid foundation in software applications, database management, and data entry; proven ability to learn quickly and master new technology. Strong computer skills to include word processing at 45 wpm and ability to navigate multiple software applications/sites simultaneously. Dedicated to maintaining strict patient confidentially. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Owner
Phoenix Billing Services
04.2023 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Streamlined billing processes for improved efficiency and faster invoice generation.
- Ensured timely payments with proactive follow-ups on outstanding invoices.
- Reducated discrepancies by reconciling customer accounts promptly and accurately.
- Enhanced client satisfaction by resolving billing disputes in a professional manner.
- Provided excellent customer service by addressing inquiries related to billing matters promptly and accurately.
- Managed multiple billing projects simultaneously, prioritizing tasks effectively to ensure timely completion and delivery of accurate invoices.
- Submitted alternate billing for clients belonging to special demographics using Valant software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
Billing Support Specialist
Calico Mental Health
06.2022 - 04.2023
- Increased billing accuracy by reviewing and validating invoices before submission.
- Streamlined billing processes for improved efficiency and faster invoice generation.
- Ensured timely payments with proactive follow-ups on outstanding invoices.
- Reducated discrepancies by reconciling customer accounts promptly and accurately.
- Provided excellent customer service by addressing inquiries related to billing matters promptly and accurately.
- Supported cash flow management efforts by monitoring overdue accounts and initiating collection actions when necessary.
- Submitted alternate billing for clients belonging to special demographics using Valant software portal, reconciled EOBs or denied claims and conducted accounts receivable follow-up.
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled account payments and provided information regarding outstanding balances.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Billing Supervisor, Lead Coder Medical/Dental
Head & Neck Surgical Assoc. (Oral Maxillofacial)
10.2009 - 03.2014
- Coded all Medical/Dental claims for office, In/Out Patient Hospital charges
- Using ICD-9, ICD-10, CPT and CDT coding manuals for accuracy.
OHSU Medicaid Coordinator
11.2005 - 10.2008
Billing/Coding Specialist
EveryWoman's Health
05.2000 - 08.2007
- OMA, Medicare Yearly Coding Training
Surgery Scheduler/Referral Specialist
EveryWoman's Health
01.1999 - 05.2000
Education
High School Diploma -
Reynolds High School
Skills
Client Service
Customer Relations
Accounting management
Driven and Determined
Process Improvement
Task Delegation
Additional Information - R E F E R R E D
Amber Flores: Colleague/Previous employer; 626-786-7172
Timeline
Owner
Phoenix Billing Services
04.2023 - Current
Billing Support Specialist
Calico Mental Health
06.2022 - 04.2023
Billing Supervisor, Lead Coder Medical/Dental
Head & Neck Surgical Assoc. (Oral Maxillofacial)
10.2009 - 03.2014
OHSU Medicaid Coordinator
11.2005 - 10.2008
Billing/Coding Specialist
EveryWoman's Health
05.2000 - 08.2007
Surgery Scheduler/Referral Specialist
EveryWoman's Health
01.1999 - 05.2000
High School Diploma -
Reynolds High School