Michelle Bowers
Rancho Cordova,CA
Summary
Overview
21
21
years of professional experience
Work History
Inside Sales Representative
Capay Organic / Farm Fresh To You
08.2023 - 02.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Asses Customers' needs quickly and provide solutions proactively.
- Managed friendly and professional customer interactions.
Secretary 2
American Fidelity
07.2016 - 08.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Office Assistant
One Stop Career Center
06.2012 - 09.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
- Compute, record, and proofread data and other information.
Accounting/Payroll Specialist
Goodwill Corporation
03.2012 - 07.2014
- Developed comprehensive financial reports that contributed to overall business strategy, enabling senior leadership to make informed decisions on resource allocation.
- Maintained compliance with federal and state regulations by staying informed about changes in tax laws, filing requirements, and reporting procedures.
- Improved invoice processing speed by developing a streamlined system for tracking invoices, payments, and approvals.
- Reduced month-end closing time by 25% through the implementation of more efficient reconciliation processes.
- Identified errors and discrepancies in accounts payable documents.
United States Postal Service
Mail Carrier
07.2003 - 11.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
Sacramento2012
High School Diploma -
Hiram Johnson High School
Sacramento, CA2000
Skills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Data Entry
- Phone Etiquette
- Project Management
- Coordinating projects with other staff Members
Timeline
Inside Sales Representative
Capay Organic / Farm Fresh To You
08.2023 - 02.2024
Secretary 2
American Fidelity
07.2016 - 08.2022
Office Assistant
One Stop Career Center
06.2012 - 09.2016
Accounting/Payroll Specialist
Goodwill Corporation
03.2012 - 07.2014
United States Postal Service
Mail Carrier
07.2003 - 11.2012
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
High School Diploma -
Hiram Johnson High School
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