Michelle Bowie
Williamsburg Township,Maine
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
21
21
years of professional experience
Work History
Bank Teller
Maine Savings Federal Credit Union
08.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Assisted customers with account inquiries, providing high-quality service and resolving issues promptly.
- Maintained compliance with bank policies and regulatory requirements during daily operations.
- Collaborated with team members to streamline workflows, enhancing overall service delivery efficiency.
- Trained new tellers on operational procedures, fostering a productive and knowledgeable team environment.
- Implemented strategies to improve customer engagement, increasing satisfaction and loyalty rates.
Office Manager and Clerk
Tradewinds Marketplace
09.2020 - 08.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Independent Insurance Agent
Aflac
01.2018 - 09.2020
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Investigated and processed claims swiftly to keep customers satisfied.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Licensed in both health and life insurance
Early Childhood Educator
First Presbyterian Pre Kindergarten
01.2005 - 05.2015
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Associate of Arts - Early Childhood Education
Alamance Community College
Graham, NC05.2000
High School Diploma -
Eastern Guilford High School
Gibsonville, NC05.1992
Skills
- Financial accounting methods
- Client engagement
- Banking process management
- Data entry accuracy
- Fraud analysis
- Account management
- Transaction processing
- Document signature verification
- Customer service support
- Data entry proficiency
- Proficient in financial software
- Sales enhancement techniques
Timeline
Bank Teller
Maine Savings Federal Credit Union
08.2025 - Current
Office Manager and Clerk
Tradewinds Marketplace
09.2020 - 08.2023
Independent Insurance Agent
Aflac
01.2018 - 09.2020
Early Childhood Educator
First Presbyterian Pre Kindergarten
01.2005 - 05.2015
High School Diploma -
Eastern Guilford High School
Associate of Arts - Early Childhood Education
Alamance Community College
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