Michelle Bowman
Washington
Summary
Dynamic and service-oriented professional with extensive experience as a Medical Receptionist at Gerald Family Care, adept in office administration and customer relations. Streamlined front desk operations by 30%, enhancing patient satisfaction. Excels in organization, verbal communication, and maintaining confidentiality, fostering trust and efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist
Hfh
09.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Front Desk Receptionist
Georgetown Residences
02.2023 - 06.2024
- Streamlined check-in processes, reducing wait times for guests.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Organized and maintained files and records to ensure up-to-date documentation.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
Medical Receptionist
Gerald Family Care
09.2022 - 02.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
High School Diploma - Basic Math, English, Science And Social Studies
Ballou Senior High
Washington DC 06.2009
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Office administration
- File management
- Mail handling
- Typing speed
- Service-oriented mindset
- Performance improvement
- Business administration
Timeline
Receptionist
Hfh
09.2024 - 12.2024
Front Desk Receptionist
Georgetown Residences
02.2023 - 06.2024
Medical Receptionist
Gerald Family Care
09.2022 - 02.2023
High School Diploma - Basic Math, English, Science And Social Studies
Ballou Senior High
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