Michelle Boyajian
Ferndale,USA
Summary
Top-performing executive with over 25 years of experience in delivering multi-million dollar information technology programs. Expertise in Six Sigma process improvement, business case development, and portfolio management enhances efficiency and strategic alignment. A passion for integrating technology with relationship-building fosters a harmonious environment where people and processes thrive to meet business objectives. Recognized as an accomplished mentor and leader, adept at guiding teams through complex program executions and transformational change with a relatable and pragmatic approach.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Portfolio Director – IT Risk and Information Security
Flagstar Bank
01.2025 - Current
- Managing $18M portfolio to address OCC MRAs and MOUs to ensure Gramm-Leach-Bliley Act compliance.
- Created new deliverable lifecycle process map and metric system in Azure DevOps to track artifact progress and ensure all three lines of defense review cycles are properly executed.
- Established key performance indicators to measure and align with organizational objectives, providing daily reporting to senior executives and regulators.
Divisional CIO – Community Banking
Flagstar Bank
10.2019 - 01.2025
- Managed $65M annual capital investment portfolio and $25M annual operating expense.
- Managed 20 application teams and a technology delivery office with 150+ resources through complex, enterprise-wide transformation and merger activities impacting hundreds of internal and thousands of external users.
- Led transformational cross-functional projects enhancing customer experience and streamlining operational efficiency.
Chief of Staff to the CIO, IT Delivery Office
Flagstar Bank
10.2018 - 10.2020
- Led strategic initiatives for the Bank CIO, defined capital investment planning, project governance, PMO, IT operating expense, and change and incident management process rigor.
- Established governance frameworks promoting compliance and risk management practices.
- Facilitated executive meetings, ensuring clear communication of priorities and actionable outcomes with peers and leadership.
IT Program Director – Dealer Financial Services: SmartCash
Ally Financial
03.2016 - 10.2018
- Led concurrent program initiatives servicing 18,000 dealers with $12B monthly / $300B annual fund settlement for Ally Financial.
- Migrated key dealer facing system off the legacy mainframe/DB2 platform to a new Micro Focus/Oracle distributed platform.
- Mentored resources, developed improvement plans as needed to establish a high performing team. Developed strong relationships with business executives by partnering and consistently delivering on objectives.
IT Program Director – Ally Servicing Collections/Recovery
Ally Financial
01.2013 - 02.2016
- Managed multiple project teams with 50+ resources through implementation of system enhancements and releases for 2000 end users across 5 global sites processing 500k delinquent accounts daily. Managed $8M annual program budget.
- Avoided $650K annually in physical auction inventory costs with new remarketing inventory management system.
- Replaced legacy repossession management systems with new COTS ASP solution. Coordinated requirements & implementation for 500 business users and 16 business process teams, onshore and offshore. Improved repo vendor audit control measures and streamlined repo assignments, saving Ally ~$800K annually.
IT Program Director – Servicing Automation
Ally Financial
06.2009 - 06.2010
- Managed a development team of 20 internal & 25 vendor resources across multiple concurrent program initiatives to support automation & streamlining of Ally Servicing's back-office account servicing systems, including charge off & document management and replacing the legacy bankruptcy system using agile / waterfall hybrid processes.
Senior IT Project Manager – Servicing Automation (SAM) Program
Ally Financial
02.2008 - 03.2009
- Delivered first release of $10M Servicing Automation program, achieving collaboration across key project suppliers within Ally, including IT, Operations, and Legal, to ensure successful delivery of a new technology stack to service auto finance customers.
Senior Project Manager – General Motors Company Vehicle Management System
Accretive Solutions
10.2004 - 01.2008
- Managed and delivered enhancements to the enterprise Company Vehicle Management System (eCVMS).
Engagement Lead
General Dynamics Land Systems
10.2006 - 10.2007
- Mentored a team of PMs in CMMI and project management best practices. Created detailed project management plans and coached PMs through the tailoring decisions within the company's methodology.
Project Manager – Enterprise Application Integration
Accenture
05.2002 - 02.2004
- Directed large team of Accenture, Dow, and offshore resources in the Accenture/Dow Alliance, integrating Dow's chemical trading eMarketplace with legacy systems (SAP, Siebel, PeopleSoft, and Oracle).
Six Sigma Black Belt Project Leader
Accenture
10.2001 - 05.2002
- Reduced third party security access cycle time from 52 days at the onset of the project to 4.4 days at the conclusion, directing a mixed stakeholder team of Dow, EDS, and Accenture resources through each phase of the Six Sigma DMAIC life-cycle.
Project Manager – Shared Data Network Development Team
Accenture
10.1999 - 10.2001
- Maintained high team performance through difficult weekend implementations & late-night support issues while directing large project teams of Dow & Accenture onshore and Manila, Philippines resources in developing Dow's global data warehouse.
Project Manager – Cincinnati Financial Corp, Claims System Replacement
Accenture
10.1997 - 08.1999
- Managed a team of 14 technical resources to successfully deliver underwriting components within a new insurance platform.
Development Team Lead
Bank of America (formerly NationsBank) Direct Banking
04.1996 - 11.1997
- Managed team of 12 consultants through system, user, and transition to sustain activities, establishing a 24x7 support model for the first 6 months of system life.
Technical Consultant
Department of Defense
08.1995 - 04.1996
Technical Analyst
Family Christian Bookstores
08.1994 - 08.1995
Education
Bachelor of Science - Mechanical Engineering
University of Michigan
Ann Arbor, MI01.1994
Skills
- IT Strategy, Delivery and Execution
- Technology Transformation
- Operational Excellence
- Software/System Migration
- On/offshore Team Management
- GPMO Governance/SDLC execution
- Large Program Management
- Risk Mitigation
- PMO Best Practices
- Strategic Planning & Forecasting
- Conversion, Legacy Integration
- Vendor/Supplier Relations/RFP
- Manager Training & Mentorship
- Operational Stability & Excellence
- Data-driven decision making
- Portfolio optimization
Accomplishments
- Transformed hundreds of Matters Requiring Attention (MRA) and Matters of Understanding (MOU) bank initiatives into a portfolio of programs around the NIST 800-53r moderate framework for managing cybersecurity risks
- Led 13 cross-functional teams addressing IAM, ITAM, BCM/DR, Security Operations, Vulnerability Management, 1st line Risk, 2nd line Risk, Physical & Environmental Security, and Third-Party Risk Management related initiatives
- Ensured quality, accountability, and ownership of MOU deliverables, provided executive reporting to the CIO, board of directors, and regulators
- Led the $65M merger and rebranding IT program; directed the integration of dozens of legacy bank systems including core banking, digital banking, business banking, commercial loan origination and loan servicing platforms, as well as the bank’s data warehouse and CRM platforms (Salesforce); resolved vendor quality issues while achieving scope, cost, and timeline objectives
- Passionate leader who guided 150+ internal, external, on and offshore IT resources through an aggressive merger timeline and challenging dynamics. Established trust with senior executives, regulators, and key business partners to drive collaboration and achieve company objectives
- Implemented project governance tollgate structures as well as production change and incident procedures to support Agile and Waterfall methodologies, architectural best practices and production application resiliency across the IT organization
Certification
- Six Sigma Black Belt, 2002
- Project Management Professional, 2007 – Present
Timeline
Portfolio Director – IT Risk and Information Security
Flagstar Bank
01.2025 - Current
Divisional CIO – Community Banking
Flagstar Bank
10.2019 - 01.2025
Chief of Staff to the CIO, IT Delivery Office
Flagstar Bank
10.2018 - 10.2020
IT Program Director – Dealer Financial Services: SmartCash
Ally Financial
03.2016 - 10.2018
IT Program Director – Ally Servicing Collections/Recovery
Ally Financial
01.2013 - 02.2016
IT Program Director – Servicing Automation
Ally Financial
06.2009 - 06.2010
Senior IT Project Manager – Servicing Automation (SAM) Program
Ally Financial
02.2008 - 03.2009
Engagement Lead
General Dynamics Land Systems
10.2006 - 10.2007
Senior Project Manager – General Motors Company Vehicle Management System
Accretive Solutions
10.2004 - 01.2008
Project Manager – Enterprise Application Integration
Accenture
05.2002 - 02.2004
Six Sigma Black Belt Project Leader
Accenture
10.2001 - 05.2002
Project Manager – Shared Data Network Development Team
Accenture
10.1999 - 10.2001
Project Manager – Cincinnati Financial Corp, Claims System Replacement
Accenture
10.1997 - 08.1999
Development Team Lead
Bank of America (formerly NationsBank) Direct Banking
04.1996 - 11.1997
Technical Consultant
Department of Defense
08.1995 - 04.1996
Technical Analyst
Family Christian Bookstores
08.1994 - 08.1995
Bachelor of Science - Mechanical Engineering
University of Michigan