Michelle Boyce
Morrice,MI
Summary
Dynamic delivery driver with a proven track record at Amazon Flex, excelling in customer service and time management. Recognized for enhancing customer satisfaction through timely deliveries and effective complaint resolution. Skilled in cash handling and team leadership, fostering a collaborative environment that drives efficiency and loyalty.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Amazon Flex
06.2025 - Current
- Executed timely deliveries while adhering to strict safety protocols.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Utilized technology for efficient package tracking and documentation management.
- Handled packages with care to avoid damage during transit and delivery.
- Ensured compliance with all traffic laws and regulations while driving.
- Delivered up to 50 packages during the block scheduled.
Delivery Driver
DoorDash
01.2024 - Current
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Managed 1-3 deliveries simultaneously, maximizing efficiency and productivity.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Cashier Manager
Markham Enterprises
10.2012 - 07.2019
- Implemented process improvements to streamline checkout procedures and reduce wait times.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new cashiers on company policies and customer service protocols.
- Developed and maintained cash handling procedures to enhance accuracy and security.
- Fostered a positive work environment, promoting teamwork and collaboration among staff.
- Monitored cashier performance and provided constructive feedback to enhance service quality.
- Coordinated scheduling to optimize staffing levels during peak service hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed cashier schedules for 20 employees to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
Education
High School Diploma -
James Madison High School
Norcross, GA09-2002
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Dependable and reliable
- Cash handling and management
- Cash register operation
- Time management
- Customer complaint resolution
- Staff training
- Attention to detail
- Team leadership
- Employee scheduling
Languages
English
Native or Bilingual
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver
Amazon Flex
06.2025 - Current
Delivery Driver
DoorDash
01.2024 - Current
Cashier Manager
Markham Enterprises
10.2012 - 07.2019
High School Diploma -
James Madison High School