Hi, I’m
Michelle Boye
Woodstock,NY
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than twenty years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
14
years of professional experience
Work History
Tapped Into The Catskills
Owner
10.2019 - Current
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Generated revenues yearly and effectively capitalized on industry growth.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Catskill Weddings
Event Planner
09.2009 - Current
Job overview
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Conferred with event staff at event site to coordinate details.
- Evaluated and selected service providers and vendors according to customer requirements.
- Inspected event facilities to confirm conformance to customer requirements.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Coordinated transportation and parking arrangements for guests and vendors.
- Coordinated travel and accommodations for event attendees.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Education
The University of Tennessee - KnoxvilleKnoxville, TN
MBA from Sports Management
05.2003
West Virginia UniversityMorgantown, WV
Bachelor of Arts from Marketing
05.1995
Skills
- Business Management
- Administrative Oversight
- Customer Relations
- Consulting
- Business Launch
- Business Marketing
- Product Branding
Websites
Timeline
Owner
Tapped Into The Catskills
10.2019 - Current
Event Planner
Catskill Weddings
09.2009 - Current
The University of Tennessee - Knoxville
MBA from Sports Management
West Virginia University
Bachelor of Arts from Marketing
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