Michelle Boyer
Clinton,MA
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Shaws Supermarket
06.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Residential Counselor
Dr.Franklin School For The Blind
08.2018 - 03.2021
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
Associate
Cumberland Farms
10.2015 - 07.2018
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Manager
Dunkin Donuts
07.2006 - 08.2015
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma - Hotel/Restaurant Management
Nashoba Valley Tech
Westford, MA06.2006
Skills
- Employee Scheduling
- Product and Service Knowledge
- Cost Reduction
- Employee Performance Evaluations
- Schedule Oversight
- Performance Reviewing
- Money Handling
Timeline
Assistant Manager
Shaws Supermarket
06.2020 - Current
Residential Counselor
Dr.Franklin School For The Blind
08.2018 - 03.2021
Associate
Cumberland Farms
10.2015 - 07.2018
Manager
Dunkin Donuts
07.2006 - 08.2015
High School Diploma - Hotel/Restaurant Management
Nashoba Valley Tech