Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Boyles

San Antonio,TX

Summary

Experienced Customer Service and Cashier Clerk

Overview

28
28
years of professional experience

Work History

Personal Assistant

Alyssa Warren
04.2021 - 11.2023
  • Answer calls
  • File claims
  • Note taking
  • Scheduling adjuster meetings
  • Upload photos
  • Schedule pick up material.
  • Make call back calls to clients
  • Organize paper filings
  • Order materials for business



Private Nanny

Whitney Peterson
03.2017 - 07.2019
  • Providing consistent and nurturing care.
  • Implemented daily routines for development and created a structured environment.
  • Encouraged social interactions through playdates.
  • Preparing nutritious meals and snacks on a daily basis.

Pharmacy Technician

CVS Pharmacy
03.2001 - 11.2003
  • Improved patient satisfaction by efficiently processing prescriptions
  • Assisting pharmacists with medication dispensing, labeling, and packaging.
  • Prescription processing with accurate data entry and verification of patient information.
  • Provide friendly, knowledgeable assistance on drug interactions and side effects.
  • Communication with staff members and adherence to procedures.
  • Clean and organized work environment, ensuring compliance with safety regulations.
  • Promptly addressing refill requests and insurance authorizations.
  • Restocking supplies, organizing shelves, and maintaining cleanliness.
  • Answered incoming phone calls.

Customer Service Clerk

CVS Pharmacy
05.1998 - 03.2001
  • Addressing inquiries and resolving issues.
  • Streamlined the customer service process for increased efficiency and improved response times.
  • Manage calls and emails, ensuring timely responses.
  • Built strong relationships with customers.
  • Assist customers in making informed decisions on purchases.
  • Handling complex customer situations.
  • Resolved customer complaints with empathy
  • Good communication and teamwork among colleagues.

Deli Cashier

Food City
02.1996 - 01.1998
  • Take deli orders and payments.
  • Clean and organized workspace.
  • Improved sales with suggesting deli products.
  • Proper storage and handling procedures.
  • Addressing customer inquiries and resolving issues promptly.
  • Friendly interactions and personalized recommendations.


Education

Associate of Arts - Customer Service Management

Fresno City College
Fresno, CA
12.2015

Skills

    Customer Service

  • Answering multi-line telephones
  • Refill medications
  • Filing prescriptions and medications
  • Operate cash register
  • Assemble displays
  • Schedule employees
  • New employee training
  • Handle cash, credit, debit transactions
  • Responsible for open/close store
  • Make bank deposits
  • Connect Physician offices and Pharmacy
  • Fax, scan, copy confidential documents
  • Work drive thru window
  • Committed
  • Focused
  • Dedicated
  • People Person
  • Ability to resolve issues
  • Quick learner

References

Alyssa Warren

Roof Consultant  Holden Roofing

(210) 779-7646


Timeline

Personal Assistant

Alyssa Warren
04.2021 - 11.2023

Private Nanny

Whitney Peterson
03.2017 - 07.2019

Pharmacy Technician

CVS Pharmacy
03.2001 - 11.2003

Customer Service Clerk

CVS Pharmacy
05.1998 - 03.2001

Deli Cashier

Food City
02.1996 - 01.1998

Associate of Arts - Customer Service Management

Fresno City College

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Michelle Boyles