Michelle Boyles
San Antonio,TX
Summary
Experienced Customer Service and Cashier Clerk
Overview
28
28
years of professional experience
Work History
Personal Assistant
Alyssa Warren
04.2021 - 11.2023
- Answer calls
- File claims
- Note taking
- Scheduling adjuster meetings
- Upload photos
- Schedule pick up material.
- Make call back calls to clients
- Organize paper filings
- Order materials for business
Private Nanny
Whitney Peterson
03.2017 - 07.2019
- Providing consistent and nurturing care.
- Implemented daily routines for development and created a structured environment.
- Encouraged social interactions through playdates.
- Preparing nutritious meals and snacks on a daily basis.
Pharmacy Technician
CVS Pharmacy
03.2001 - 11.2003
- Improved patient satisfaction by efficiently processing prescriptions
- Assisting pharmacists with medication dispensing, labeling, and packaging.
- Prescription processing with accurate data entry and verification of patient information.
- Provide friendly, knowledgeable assistance on drug interactions and side effects.
- Communication with staff members and adherence to procedures.
- Clean and organized work environment, ensuring compliance with safety regulations.
- Promptly addressing refill requests and insurance authorizations.
- Restocking supplies, organizing shelves, and maintaining cleanliness.
- Answered incoming phone calls.
Customer Service Clerk
CVS Pharmacy
05.1998 - 03.2001
- Addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and improved response times.
- Manage calls and emails, ensuring timely responses.
- Built strong relationships with customers.
- Assist customers in making informed decisions on purchases.
- Handling complex customer situations.
- Resolved customer complaints with empathy
- Good communication and teamwork among colleagues.
Deli Cashier
Food City
02.1996 - 01.1998
- Take deli orders and payments.
- Clean and organized workspace.
- Improved sales with suggesting deli products.
- Proper storage and handling procedures.
- Addressing customer inquiries and resolving issues promptly.
- Friendly interactions and personalized recommendations.
Education
Associate of Arts - Customer Service Management
Fresno City College
Fresno, CA12.2015
Skills
- Answering multi-line telephones
- Refill medications
- Filing prescriptions and medications
- Operate cash register
- Assemble displays
- Schedule employees
- New employee training
- Handle cash, credit, debit transactions
- Responsible for open/close store
Customer Service
- Make bank deposits
- Connect Physician offices and Pharmacy
- Fax, scan, copy confidential documents
- Work drive thru window
- Committed
- Focused
- Dedicated
- People Person
- Ability to resolve issues
- Quick learner
References
Alyssa Warren
Roof Consultant Holden Roofing
(210) 779-7646
Timeline
Personal Assistant
Alyssa Warren
04.2021 - 11.2023
Private Nanny
Whitney Peterson
03.2017 - 07.2019
Pharmacy Technician
CVS Pharmacy
03.2001 - 11.2003
Customer Service Clerk
CVS Pharmacy
05.1998 - 03.2001
Deli Cashier
Food City
02.1996 - 01.1998
Associate of Arts - Customer Service Management
Fresno City College