Hi, I’m
Michelle Bozzo
Peoria,AZ
Summary
- Professional Summary of Qualifications
- 5+ Years overall hospital Revenue Cycle, accounts receivable background, and medical billing
- Experience with Human Resource services including long and short term disability, and child support orders
- Excellent organizational and communication skills as recognized by others
- Sharp, quick learner, exceptional attention to detail. A reputation for excellence.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
years of professional experience
Work History
SavistaPhoenix, AZ
Medical Insurance Accounts Receivable Representative 1
07.2019 - 03.2024
Job overview
- Follow up and resolve outstanding accounts with no payments, partial payments, or denials in a timely manner for all insurance carriers
- Track patterns of denials and rejections
- Institute corrective action for the future
- Resolve and resubmit rejected and unpaid insurance claims
- Resolve returned mail
- Work with medical staff to resolve coding issues and associated problems
- Follow up on patient accounts receivable
- Place calls to insurance companies or patients verifying the status of account
- File reconsiderations and appeals when necessary
- Navigate through payer portals
- Eligibility verification
- Collect payments from insurances, and patients for processing
- Work with coder, credentialing, and cash posting to fix account issues
- Communicated effectively with clients to ensure timely collections.
nThrivePhoenix, AZ
Support Services Representative
07.2019 - 03.2024
Job overview
- Assist with primary & secondary billing for EDI and paper claims that include attaching medical records, itemized statements, and EOB's
- Clerical support that includes uploading, printing, & mailing out medical records requested from the database queue
- Sort through documentation on a daily basis for appeals/reconsiderations to aid in the research and processing of refunds
- Responsible for scanning and indexing daily correspondence received
- Provided exceptional service and support to guests, customers and employees.
Dignity Health HRSC Corporate OfficePhoenix, AZ
EDD Specialist
10.2018 - 07.2019
Job overview
- Administering LTD-STD/PFL claims by verifying LDW and RTW dates using Team, Matrix, and Lawson software
- Assist with QMCSO and QDRO child support orders
- Assist with short term disability claims for Manhattan Life
Conifer Health SolutionsPhoenix, AZ
Support Services Representative
11.2015 - 07.2018
Job overview
- Assist with primary & secondary billing for EDI and paper claims that include attaching medical records, itemized statements, and EOB's
- Clerical support that includes prepping & processing vendor invoices, ordering supplies, uploading, printing, & mailing out medical records requested from the database queue
- Sort through documentation on a daily basis for appeals/reconsiderations to aid in the research and processing of refunds
- Responsible for scanning and indexing daily correspondence received via Wells Fargo Lockbox processing
- Support other areas within the department to complete any backlog on an as needed basis
Destination MaternityScottsdale, AZ
Merchandise & Sales Coordinator
09.2013 - 11.2015
Job overview
- Ensured the brand integrity of the lease location followed company and/or leased partner standards regarding visual and marketing directives
- Confirmed all promotional sign changes were executed in a timely fashion
- Validated all transfers, price changes, damages, and/or mark downs, and made sure they were completed within the required time frame and met the business standards
- Optimized product presentation on the sales floor to attract clients to new items, and increase sales quota
- Provided outstanding Customer Service to enhance the clients shopping experience overall
CVS PharmacyGlendale, AZ
Pharmacy Tech Trainee
11.2014 - 02.2015
Job overview
- Managed all assigned pharmacy workstations & tasks to support the team's ability to promptly, safely, and accurately fill patient prescriptions
- Provided significant customer service that surpassed the customer expectations, while expressing patience, and empathy when needed
- Took important steps to ensure all medication and regulatory compliance standards were met
- Additionally, demonstrated ethical conduct and maintained patient confidentiality at all times while abiding by HIPAA & PHI laws
Peoria, AZ
Full Time Homemaker
03.2013 - 11.2013
Education
Brookline CollegePhoenix, AZ
General Education Diploma
01.2012
Skills
- Office Management
- Admin/clerical support
- Long/Short term disability claims
- Child support orders
- Hospital Billing
- UB-04 forms
- 1500 professional forms
- Medical records
- Appeals documentation
- Scanning
- Indexing
- Sorting
- Filing
- Mailing certified/priority
- Report/Document preparation
- Invoice processing
- Records management
- Payroll
- Advanced Computer skills
- Microsoft Office
- Outlook
- Excel
- Word
- PowerPoint
- Access
- Apple/Mac OS
- 10-key
- Meditech
- Cerner Works
- Kronos
- SSI
- Team
- Matrix
- Lawson
- Service Matters
- Image Now
- Epic
- Collections Management
- PCH Global
- Pre-bill Explorer
- Pre-bill Explorer 1500
- Teams
- Ultipro
- Claims management
- Workday
- Next Gen
- Contract manager
References
Available on request
Timeline
Medical Insurance Accounts Receivable Representative 1
Savista
07.2019 - 03.2024
Support Services Representative
nThrive
07.2019 - 03.2024
EDD Specialist
Dignity Health HRSC Corporate Office
10.2018 - 07.2019
Support Services Representative
Conifer Health Solutions
11.2015 - 07.2018
Pharmacy Tech Trainee
CVS Pharmacy
11.2014 - 02.2015
Merchandise & Sales Coordinator
Destination Maternity
09.2013 - 11.2015
Full Time Homemaker
03.2013 - 11.2013
Brookline College
General Education Diploma
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